[Hiring] Workforce Solutions Analyst @We're International. Committed to the road ahead

Role Description

The Workforce Solutions Analyst compiles and analyzes Human Resources data, metrics, and system performance to inform improvements to recruitment, retention, workforce operations, and HR compliance. This role supports the implementation and optimization of enterprise HR technologies, contributes to merger and acquisition integration across HR systems, and plays a key role in daily operations of the HR Technology Application Support team. The primary focus is on supporting and optimizing Infor Workforce Management (WFM)—including timekeeping, scheduling, pay rules, configuration support, and workforce operational analytics.

Success requires strong consultative skills, excellent critical thinking, and the ability to manage multiple priorities in a fast-paced environment while demonstrating visible momentum and follow-through.

What You'll Do:

• Provide functional expertise and daily operational support for Infor WFM Time & Attendance and Scheduling modules, advising on best practices and system capabilities.
• Support and execute configuration updates—including core, custom, and pay rule logic—to meet operational, payroll, and compliance needs.
• Lead and participate in full testing cycles for WFM enhancements, upgrades, integrations, and fixes; identify defects, validate resolutions, and ensure quality outcomes.
• Triage and evaluate ServiceNow tickets by distinguishing between user error, defects, enhancement requests, and configuration updates; provide accurate, timely guidance and resolution.
• Develop current-state and future-state workflows for timekeeping, scheduling, and labor processes; facilitate sessions with business and technical SMEs to assess gaps and recommend improvements.
• Analyze workforce, timekeeping, and scheduling data to identify trends, operational issues, compliance risks, and labor optimization opportunities.
• Support implementation of HR system integrations related to WFM, including imports/exports, interfaces, and coordination with HR Talent, Payroll, and IT partners.
• Prepare clear reports and communication for leadership, explaining findings, dependencies, risks, and recommended actions.
• Contribute to enterprise HR projects, M&A initiatives, and HR Technology Application Support team goals requiring cross-functional collaboration and technology support.
• Maintain accurate documentation, standard operating procedures, and configuration records to ensure system reliability and audit readiness.
• Monitor and improve operational processes by supporting continuous improvement through practical, scalable, and sustainable solutions.
• Demonstrate strong project management skills to take ownership of assigned tasks, meet milestones, and maintain stakeholder visibility throughout execution.

Qualifications

• 4 Year / Bachelors Degree in Computer Science, Information Systems, Management Information System, preferred.
• High School or GED, required.
• A minimum of three years Information Systems, required.
• Broad knowledge of a variety of computer systems and technologies, required.
• Experience with Time Keeping and Attendance Systems, preferably Infor Workforce Management (WFM), preferred.

Requirements

• Communication: Creates an environment that supports and respects diversity to promote creative problem solving. Communicates the value of activities within the organization and community to gain cooperation and collaborative partnership.
• Customer Service: Holds staff accountable for customer service standards and ensures service recovery when needed. Ensures staff responds to customers in a timely manner.
• Inclusion & Belonging: Fosters a work environment of inclusion and belonging.
• Digital Fluency: Proficiency with Microsoft Office 365, specifically Excel, Word, Teams, and PowerPoint.

Company Description

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.