[Hiring] Workforce Management Professional 2 @CenterWell

Role Description

The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

• Assesses organizational staffing and identifies requirements and solutions to meet workforce objectives.
• Provides analysis of talent and staffing needs based on strategic planning at the enterprise level.
• Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
• Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.
• Follows established guidelines/procedures.

Qualifications

• 4+ years of Workforce Management experience, with a focus on scheduling and staffing optimization.
• Proven expertise in contact center or operational workforce planning.
• Advanced knowledge of WFM software, including IEX, Verint, or other scheduling tools.
• Strong data analysis skills, including the ability to interpret workforce metrics and forecasting data.
• Proficiency in Microsoft Excel (pivot tables, macros, advanced formulas) and database management tools.
• Experience in real-time workforce monitoring and intraday adjustments.
• Ability to manage multiple projects and timelines in a fast-paced environment.
• Strong problem-solving skills with a proactive and analytical approach.
• Excellent communication and presentation skills, with the ability to convey complex scheduling concepts to stakeholders.
• Self-motivated and able to work independently with minimal supervision.
• Occasional travel may be required.

Requirements

• Bachelor's degree in business, Operations, Workforce Management, or a related field (or equivalent work experience).
• Advanced Degree.
• Prior experience in Process or Project Management.

Benefits

• Competitive benefits that support whole-person well-being.
• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Company Description

CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients.