[Hiring] Workers Compensation Administrator @Robert Half

Role Description

Support efficient administration of all facets of the North America (NA) Workers' Compensation (WC) Program. Work collaboratively by effectively communicating and liaising with all stakeholders directly (TPAs, carriers, cross functional teams, vendors and employees) to ensure fair and consistent interpretation of Workers' Compensation programs and policies.

• Provide employer oversight of claim processing and claim strategy resulting in efficient management of expense.
• Influence TPA partners to expedite appropriate resolutions for employee escalations.
• Proactively recognize and investigate factual discrepancies in claims or claims handling.
• Evaluate individual claim outcomes using various courses of action and provide workable solutions to the Workers' Compensation Manager.
• Provide excellent customer service and respond to all escalated questions/inquiries/requests from NA employees and stakeholders.
• Analyze data and identify opportunities and plausible solutions to improve the employee experience and operational efficiency of the Workers' Compensation Program.
• Act as a first-tier subject matter expert regarding WC compliance with US federal and state labor code requirements.
• Participate in claim reviews; prepare reports for finance and other key stakeholders.
• Develop content, communications, and lead trainings, webinars, and employee meetings with minimal supervision.
• Assist internal partners and vendors in understanding and adapting to new programs and changes.
• Participate in department-wide projects, such as Employee Experience Journey Maps or Wellbeing, when required.

Qualifications

• Proficient in systems relating to workers' compensation claims administration, claim analytics, loss run reporting.
• Proficient at Excel, Outlook, PowerPoint, Microsoft Word.
• System proficiency with Workday, PeopleSoft, Salesforce a plus.

Requirements

• The typical annual salary range for this position is $64,000.00 - $96,000.00, negotiable depending upon experience and location.

Benefits

• Exceptional earning potential and a competitive benefits package.
• Group health insurance benefits (medical, vision, dental).
• FSA and HSA healthcare accounts.
• Life and accident insurance.
• Adoption and fertility assistance.
• Paid parental leave of up to 6 weeks.
• Short/long term disability.
• Paid time off for vacation, personal needs, and sick time.
• Up to 17 days of Choice Time Off (CTO) per calendar year for new hires.
• Up to 11 paid holidays per calendar year.
• Opportunity to contribute to the company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of contributions for eligible employees.