[Hiring] US Payroll Operations Analyst @Career Team Enterprises

Role Description

Here at Career Team, we’re searching for our next US Payroll Specialist! As a US Payroll Specialist, you are the heartbeat of our payroll operations. You will ensure the integrity of our data, provide world-class support to our US-based employees, and act as the primary guardian of our time-tracking accuracy. Reporting to the Director of Payroll, you will be instrumental in processing multi-state payroll across 15+ jurisdictions.

Impact on Career Team’s Success

• Ticketing & SLA Management: Act as the "Tier 1" support for all payroll inquiries via Freshservice. Responsible for triaging tickets, providing accurate responses, and ensuring all inquiries are resolved within established Service Level Agreements (SLAs).
• Precision Data Management: Review and audit employee timecards for regular hours, OT, and various leave codes. Load batches and perform the critical "first review" of payroll registers to catch variances before they happen.
• ADP Power User: Maintain and update ADP Workforce Now to reflect changes in labor laws, tax jurisdictions, and employee status.
• Garnishment Administration: Set up and manage garnishments in compliance with US federal and state requirements.
• Employee Experience: Act as the first point of contact for payroll-related inquiries, resolving issues with empathy, speed, and professionalism.
• Reporting & Insights: Generate weekly/monthly headcount summaries and requested reports for audits to help leadership make data-driven decisions.

Qualifications

• 2–3 years of specialized payroll experience, specifically handling US-based payroll (understanding US tax cycles is a must).
• Proven experience with a Payroll System, such as ADP Workforce Now or Kronos/UKG. Intermediate Excel skills (VLOOKUPs and Pivot Tables are daily tools).
• Proven experience using Freshservice, Zendesk, ServiceNow or a similar ticketing platform. Understanding the importance of ticket status, priority levels and SLA countdowns.
• Comfortable working 10:00 PM – 7:00 AM PHST to align with US Eastern/Central time zones.
• Exceptional verbal and written English, with the ability to explain complex pay issues to US employees.
• A proactive approach to problem-solving—you don’t just report a variance; you find the source.
• Must be a self-starter, hands-on and able to be flexible with competitive work demands.
• Meticulous organizational skills and detail-oriented.
• Professional communication skills, experience with handling sensitive and confidential data.
• Ability to meet deadlines and work under pressure, including the ability to perform and complete a high volume of work assignments with speed and accuracy.

Benefits

• 100% Remote: work from the comfort of your home, anywhere in the Philippines.
• Night Shift Premium: Competitive Night Shift Differential for graveyard hours. Expected work hours are 10:00 PM to 7:00 AM PHST.
• Health First: Premium HMO coverage with options to add dependents.
• Stability: Employment with a US-based organization that offers amazing options for advancement.
• Generous Leave: paid holidays and 15 paid time off, offered on an accrual basis.

Salary

Salary range from 45-70,000 PHP month, depending on experience.

Company Description

Founded in 1996, Career TEAM is a socially conscious organization that seeks to close the nation’s opportunity divide through government-funded workforce development programs designed to help individuals get the skills, knowledge, and resources needed to obtain quality employment. In addition to administering these programs, Career TEAM develops and leverages cutting-edge software tools to ignite transformative change within the workforce development industry.

• Career TEAM is revolutionizing the operational landscape for workforce development professionals through its Career Edge platform, which includes state-of-the-art job training tools and advanced case management systems.
• Career TEAM’s outstanding record has resulted in numerous honors, including:
• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies.
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation.
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government-funded solutions program.
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.