[Hiring] Training Operations & Learning Systems Administrator @ServiceLink

Role Description

The Training Operations & Learning Systems Administrator provides strategic and operational support for ServiceLink’s learning technologies and training operations. This role is responsible for the administration, optimization, and evolution of the Learning Management System (currently Saba Cornerstone) while also coordinating training operations and supporting enterprise-wide training initiatives. The role balances hands-on system expertise with project leadership, operational coordination, and vendor relationship management to ensure training programs are effective and aligned with business needs.

In this role, you will:

• Lead the creation and ongoing maintenance of training programs in Saba/Cornerstone LMS
• Provide LMS technical knowledge and support for our learners, training team, and other business lines
• Serve as the primary owner of LMS initiatives, including evaluation, selection, testing, implementation, and rollout of a new LMS
• Coordinate training operations including learning calendars, vendor course management, training records, and learner communications
• Analyze training and learning metrics to uncover trends, measure program effectiveness, and support continuous improvement aligned to business outcomes
• Function as a liaison between training, business units, LMS vendors, and external content providers
• Lead training-related audit readiness and external audit responses, acting as the primary point of contact for client audit calls and documentation review

Qualifications

• A Bachelor’s Degree in Business, Human Resources, Education, Technology or similar and/or equivalent experience
• 3 years of experience as an LMS administrator with 1 year of experience utilizing Saba or Cornerstone platform
• Experience evaluating, recommending, and implementing a new LMS platform
• Experience supporting training operations, reporting, audits, and project delivery
• Advanced Microsoft Office skills, including OneNote, Word, PowerPoint, Excel, and Planner
• Strong analytical skills utilized in a QC, audit, or data analytics capacity
• Excellent interpersonal and relationship-building skills
• Excellent verbal/written communication skills
• Excellent research, writing, and documentation skills, including the ability to understand and clearly communicate business processes, workflows, and terminology to audiences not familiar with them
• Advanced organizational and project management skills, including the ability to support multiple projects simultaneously
• Extremely meticulous with a demonstrated commitment to quality and accuracy

Requirements

• Advanced knowledge and hands-on experience administering an enterprise LMS platform (Saba/Cornerstone preferred) for a multi-departmental workforce
• Expertise in evaluating, recommending, and implementing learning technology solutions
• Strong project management skills, with experience leading cross-functional initiatives
• Excellent analytical skills, including the ability to interpret data, identify trends, and communicate insights clearly
• Experience supporting audits, compliance initiatives, and quality assurance efforts
• Strong written and verbal communication skills with the ability to collaborate across teams
• Exceptional organizational skills and the ability to manage multiple priorities simultaneously

Benefits

• Willingness and ability to travel quarterly to PA or MI for in-person training team meetings