[Hiring] Training & Onboarding Analyst @Shapely

Role Description

This is a remote position.

Location: Philippines (Remote)

Schedule: Full Time

Contract: Contractor (USD compensation)

Reports to: HR Manager (Argentina)

The Training & Onboarding Analyst will play a key role in ensuring every new hire is fully equipped to succeed from day one. Your responsibilities will include:

• Leading live training sessions for new hires on Shapely’s core platforms (EMR/EHR systems, telehealth tools, communication tools, Workspace, etc.) and ensuring they gain confidence using each system.
• Guiding new hires through completing internal forms, workflows, and operational processes during their first days.
• Coordinating the technical setup for new hires, including account creation, system access, profile setup, and routing technical issues to IT when needed.
• Building, organizing, and maintaining our Learning Management System (LMS), ensuring training modules, guides, SOPs, and quizzes remain accurate and up to date.
• Creating training materials, including internal video tutorials for our learning management system, educational slides, and documented standard operating procedures.
• Serving as the first point of contact for basic troubleshooting and directing more complex issues to the appropriate team, while following up to ensure resolution.
• Collaborating cross-functionally with HR, IT, Operations, Clinical, and Support teams to keep onboarding workflows consistent, clear, and efficient.
• Assisting with additional training initiatives across Sales, Dietitians, and Patient Support when needed, such as updating SOPs or delivering process refreshers.

Qualifications

• 2+ years of experience in training, onboarding, HR operations, customer success, or a similar role.
• Strong proficiency with EMR/EHR systems and telehealth or healthcare-related platforms.
• Advanced English communication skills (verbal and written).
• Nice to have: Experience with video recording and editing (basic or intermediate level).
• Strong technical aptitude and ability to learn new systems quickly.
• High attention to detail, strong organization, and the ability to manage multiple tasks.
• Experience supporting users or teams through troubleshooting and tool adoption.
• Ability to work independently and collaborate across multiple time zones.
• Comfortable working with distributed teams in a fast-paced environment.

Benefits

• Competitive USD compensation (contractor role)
• 2 weeks PTO
• Opportunity to work in a growing, mission-driven healthcare company
• Collaborative and supportive team culture
• Growth opportunities within HR and Training team!