[Hiring] Team Lead, Investigations @Waste Management, Inc. (WM)

Role Description

Responsible for managing and leading in-depth and complex workplace investigations, as well as managing outside consultants and assisting in the training of other Investigators.

• Manage external investigations vendor, acting as the point of contact for all needs and ensuring adherence to guidelines and delivery of a high-quality product.
• Onboards new team members.
• Mentors and fosters growth of peers and others in partnership with Investigations leadership.
• Maintains an accurate, up-to-date database of union contracts and related requirements to support investigation process.
• Serves as a SME for investigations involving union-represented employees.
• May lead skill-building sessions for investigators and/or assist with training.
• Assists team leadership with identifying patterns and trends across the organization.
• Identifies opportunities to enhance investigative processes, tools, and standards to increase efficiency and assists team leadership with implementation of process improvements.
• Investigates high-level workplace complaints, including but not limited to discrimination, harassment, hostile work environment, and retaliation.
• Conducts complex analysis and produces high quality written investigation summaries and reports; generally working independently, partnering with appropriate personnel throughout the investigative process.
• Follows established investigation and case management procedures.
• Meets established timelines and treats all individuals engaged in the complaint process with sensitivity and respect.
• Gathers and secures relevant evidence and documentation.
• Keeps detailed, consistent, and accurate records in electronic database for periodic production of metrics.
• Maintains timely communication with all involved parties and key stakeholders.
• Able to work within a matrixed and complex organization and manage conflict and competing priorities.
• Maintains the highest degree of confidentiality and sensitivity for all issues.

Qualifications

• Advanced knowledge and understanding of employment practices in one or more of the following areas: employee relations, labor relations, employment laws and regulations, and workplace investigations.
• Problem solving capabilities, strong analytical skills and the ability to react quickly and discreetly in sensitive situations.
• Excellent interpersonal, written and oral communication skills, including active listening skills.
• Demonstrates professionalism in voicing perspectives and offering constructive feedback.
• Ability to build relationships and credibility with key stakeholders.
• Ability to foster a positive, solutions-oriented, and collaborative team environment.
• Ability to model behaviors aligned with change resilience and a developmental and growth mindset.
• Ability to locate and identify essential information.
• Ability to work independently and collaboratively as a team.
• Excellent time management skills, including the ability to balance caseload with other duties.

Work Environment

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday.
• Required to exert physical effort in handling objects less than 30 pounds rare.
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rare.
• Required to be exposed to physical environment which involves dirt, odor, noise, weather extremes, or similar elements rare.
• Normal setting for this job is: office setting.

Pay

The expected base pay range for this position across the US $96,700 - $144,440. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits

• At WM each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability.
• Stock Purchase Plan, Company match on 401K, and more!
• Paid Vacation, Holidays, and Personal Days.
• Please note that benefits may vary by site.

Equal Employment Opportunity

WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.