[Hiring] Support Transition and Reentry (STAR) Senior Manager @TRILLIUM HEALTH RESOURCES

Role Description

Trillium Health Resources has a career opening for a Support Transition and Reentry (STAR) Senior Manager to join our team! The STAR Senior Manager provides leadership, oversight, and supervision for a multidisciplinary team delivering NC Medicaid Tailored Care Management (TCM) services to justice-involved members with behavioral health (BH), intellectual/developmental disabilities (I/DD), and/or substance use (SU) needs. The STAR program assists adults exiting a Department of Corrections or County Detention facility who also experience BH or IDD conditions. This role ensures the delivery of whole-person, integrated care management in alignment with NC Medicaid Tailored Plan requirements, including comprehensive assessment, person-centered care planning, care coordination, transition of care, and health promotion.

On a typical day, you might:

• Train Coordinators and Health Specialists on systems and processes needed to assist with successful Community re-entry.
• Build from the resources of the community to assist in linking to services that meet the needs of the members and families within their homes and communities.
• Oversee and support staff who coordinate and manage care for members who are participants of the Transitions to Community Living program.
• Lead and support audit readiness and response activities, including NC Medicaid, NCQA, and EQR reviews, ensuring full compliance with Tailored Care Management documentation, service delivery, and performance standards.
• Ensure all care management activities are delivered in a manner that is person-centered, trauma-informed, culturally competent, and compliant with NC Medicaid Tailored Plan requirements, with a focus on improving health outcomes, advancing health equity, and supporting successful community reentry.
• Ensure staff are engaging members in the transition process with reflective listening and motivational interviewing.

Qualifications

• Associate’s degree with four (4) years of experience working with behavioral/mental health, substance use and/or intellectual/developmental disability populations; OR
• Bachelor’s degree with two (2) years of experience working with behavioral/mental health, substance use and/or intellectual/developmental disability populations; OR
• Equivalent combination of education/experience.
• Must have a valid driver’s license.
• Must reside within 75 miles of Trillium’s Catchment of North Carolina.
• Must be able to travel within catchment as required.

Requirements

• Preferred: Human Services or Criminal Justice degree.
• Preferred: Master’s degree.
• Minimum of one (1) year working in criminal justice or juvenile justice systems.
• Minimum of two (2) years’ experience supervising a team (2 or more employees).
• Education, training, and work experience that shows a history of learning and applying the skills needed to work with a wide variety of individuals from various socio-economic, cultural, ethnic, educational, and other diverse backgrounds.

Benefits

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
• Work-from-home options available for most positions.
• Health Insurance with no premium for employee coverage.
• Flexible Spending Accounts.
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year.
• NC Local Government Retirement Pension (defined-benefit plan).
• 401k with 5% employer match and immediate vesting.
• Public Service Loan Forgiveness (PSLF) qualifying employer.
• Quarterly stipend for remote work supplies.

How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

• Employer name, dates of service (month/year), average hours worked per week, and essential job duties.
• Education details (degree type, date awarded, institution, field of study).
• Licensure/certification information, if applicable.

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.