[Hiring] Supervising Associate - Risk Learning @EY

Role Description

This role offers you the chance to become a key part of our dynamic, virtual Global Learning Deployment team, working from 20+ locations worldwide. You’ll bring new ideas and a fresh perspective to our work across EY. We offer flexible working, a multicultural and multinational environment, opportunities for travel, and best-in-class teaming and collaboration.

As a Supervising Associate, you will play a crucial role in bringing learning content to life for EY professionals, helping them continuously learn and develop, and contributing to EY’s purpose of building a better working world.

Role type: Full time, fixed-term for 2 years, maternity leave cover.

Key Responsibilities

• Support Global deployment projects and activities, launch of Global eLearning, Global Assignments across EY.
• Support Learning Deployment Manager and Learning Deployment Lead in their priorities and execution.
• Run learning consumption reports for multiple courses and curriculum for detailed analysis.
• Liaise with supporting teams around learning administration.
• Contribute to continuous projects of simplification, automation and digitalization of the processes and procedures.
• Contribute to continuous improvement of internal practices to best-in-class deployment standards.
• End-to-end deployment of Global learning courses, through multiple delivery channels (webcasts, virtual classroom, physical classroom) and platforms (MS Teams, Zoom, etc.) including participant management, facilitator management, pre-work/post-work, communication.
• Project manage larger scale and more complex learning events (virtual/physical).
• Source venues and vendors, take care of end-to-end logistics, organize course materials, branding, collateral.
• Set up learning program SharePoint, registration site, mobile App.
• Onboard and supervise new joiners and junior Learning Deployment Specialists in the team.
• Support and develop junior Learning Deployment Specialists in a Virtual Talent Hub.
• Support EY Regions in their deployment with deployment guidance.
• Monitor consumption, costs and satisfaction for multiple courses and curriculum, provide recommendations for improvement.

Technical Skills

• Strong understanding of learning deployment and administration processes, especially assignments.
• Hands on experience of ServiceNow and SuccessFactors an advantage.
• Strong project management skills.
• Strong knowledge and application of MS Excel.
• Strong organization, time management and prioritization skills.

Business Skills

• Capable of working independently in a virtual environment across multiple time zones.
• Ability to maintain a high level of accuracy and attention to detail in a fast-paced environment.
• Strong communication and collaboration skills across different geographical locations and cultures.
• Ability to work effectively in a dynamic, fast-paced environment, with focus on delivery and high quality results.
• Ability to work on multiple projects in parallel in an organized and coordinated way.

Quality and Risk Management

• Ability to identify potential risks and problems and suggest effective solutions.
• High performer with top working standards and ability to deliver high quality and consistency of work.
• Provide exceptional client service to stakeholders, learners, facilitators and Regions.

Leadership Skills and Behaviours

• Positive and can do approach, high energy and enthusiasm.
• Growth mindset, flexibility, adaptability to change.
• Embracing teaming, collaboration, sharing.
• Creativity and out of the box thinking.
• Taking personal responsibility for continuous learning and development, adopting new tools and technology.

Qualifications

• Demonstrable experience of one or more of the following areas: Learning & Development, Learning Deployment, Learning Administration, Learning Operations, Talent Development, Human Resources, Events Management.
• Demonstrable experience of managing multiple projects in parallel in an organized and coordinated way.