[Hiring] Student Accounts Coordinator @The University of Arizona Global Campus

Role Description

The Student Accounts Coordinator position is a full-time employment opportunity reporting to the Student Accounts Manager. The Student Accounts Coordinator is expected to assist the Student Accounts Manager in monitoring, reviewing, and improving the business activities of the department. Visa sponsorship is not available for this position.

• Detailed student account analysis and award year reconciliation at increased productivity levels.
• Counsel students on the document intake, awarding, disbursement, and withdrawal processes.
• Guide and counsel students to complete the appropriate forms by providing the information they need to fully complete their student financing process in a timely manner.
• Maintain a working knowledge of Federal, State, and Institutional Policies governing Title IV student aid programs.
• Counsel students and take payment plans/audit payment plans reviews.
• Review students that have been out less than 60 days and work with students to review Post Withdrawal Disbursement and R2T4 process.
• Review and complete Regent tasks and review documents to ensure students are Ready to Package.
• Respond to inquiries regarding student accounts, monitor student accounts, and conduct quality assurance reviews.
• Assist in the resolution of escalated student issues and dispute resolution.
• Collaborate cross-departmentally to ensure proper communication to students regarding the University's financial policies related to the corporate payment option(s).
• Advise on the student's rights and responsibilities regarding their financial obligations to the University.
• Monitor compliance of financial policies related to the student's payment option(s) through the University's system of record.
• Prepare, review, and resolve issues represented on reports including student account aging and assigned activities.
• Counsel on re-entry policies and procedures and facilitate student efforts to re-enter.
• Monitor and collect any balances incurred throughout the progression of the student lifecycle.
• Establish and maintain key partnerships by collaborating with Enrollment Services, Student Services, Accounting, Collections, and Strategic Partnerships to communicate student needs and identify issues for resolution.
• Work collaboratively with other teams to ensure students receive proper support.
• Responsible for establishing effective strategies in accordance with our policies that assist students in resolving outstanding account balances.
• Responsible for addressing applicable invoicing inquiries by students and employers that provide tuition assistance.
• Reconcile accounts to ensure that outstanding invoices have been submitted to the student and/or employer.
• Act as focal point for student requests of specialized invoicing and developing processes and procedures.
• Review accounts to track funds received, invoiced amounts, and remaining amounts still needed for future invoicing.
• Research and understand corporate account policies and procedures with respect to billing processes.
• Coordinate student ledger activities with other departments.
• Monitor student accounts through regular billing and payment processes.
• Schedule agency payments as needed.
• Review Letter of Credits/Vouchers/Course Approvals for accuracy.
• Review the National Student Loan Database System (NSLDS), Common Originations and Disbursement System help (COD), and Central Processing System (CPS) to help determine current student eligibility.
• Conduct third-party reconciliation.
• Oversee the accuracy and completeness of required departmental User Acceptance Testing (UAT) for any system updates.
• Review and compare R2T4 calculation results for completeness.
• Prepare invoices for students and third-party agencies.
• Participate in ad hoc reporting and work group participation as needed.
• Engage in workgroup discussions with other departments to communicate student needs and identify issues for resolution.
• Multitask various aspects of the position while prioritizing daily workload to achieve account resolution goals and provide quality customer service.
• Work off an assigned set of accounts and will be measured on several performance goals.
• Responsible for resolving accounts receivable balances on student accounts and communicating with students on collection efforts if applicable.
• Prepare, review, and take appropriate action on reports such as account aging, student activities, etc.
• Perform other duties as assigned.

Qualifications

• Attention to detail and strong mathematical and critical thinking skills.
• Outstanding organizational and time management skills.
• Skills in multitasking and prioritizing responsibilities accurately in a high-volume environment.
• Ability to participate as an active member of the institution's Student Accounts Coordinator team and ensure active communication abilities and cohesive working relationships with all other departments.
• Strong interpersonal, written, and verbal communication skills.
• Ability to articulate detailed financial information over the phone.
• Customer service experience skills.
• Proficiency in Microsoft Office, Excel, and Outlook.

Requirements

• Bachelor's degree or equivalent advanced learning attained through experience required.
• 1 year of relevant work experience required.

Preferred Qualifications

• Familiarity with Title IV federal regulations a plus.
• Experience with student information systems preferred.
• Higher-education finance-related experience.

Benefits

• Health, dental, and vision insurance plans.
• Life insurance and disability programs.
• Paid vacation, sick leave, and holidays.
• U of A/ASU/NAU tuition reduction for the employee and qualified family members.
• Retirement plans.
• Access to U of A recreation and cultural activities.
• And more!

Compensation

• Rate of Pay: $22.77-$28.46
• Compensation Type: Salary at 1.0 full-time Equivalence (FTE)
• Grade: 6

Special Instructions to Applicant

The application window is anticipated to close Friday, August 21, 2026 (11:59 PM MST).