[Hiring] Staffing Coordinator @Cross Country Healthcare

Role Description

The Staffing Coordinator provides the highest caliber of customer service to our field staff and to our client facilities.

• Provide first level support to both field staff and facility customers
• Operate efficiently and effectively with a sense of urgency to carry out tasks on an individual basis and in a team setting
• Partner with clients to determine staffing requirements
• Offer assignments at client facilities to qualified field staff
• Manage all staffing activities between field staff and clients by calling, emailing, and utilizing other staffing platforms and tools
• Manage open orders and fill open shifts with qualified field staff
• Communicate all updates in a timely manner to both field staff and facility customers
• Remain aware of discrepancies in staffing schedule and report patterns to the managers and local office as necessary
• Develop and foster excellent relationships between clients and field personnel
• Ensure field staff and/or client concerns are resolved in a timely manner; uphold our Company’s reputation by demonstrating standards of excellence
• Perform all other duties as assigned by management

Qualifications

• 1-2 years’ experience, preferable in the staffing industry
• Must have strong computer and analytical skills, proficient with Microsoft Outlook
• Database and/or automated program experience a plus
• Previous healthcare and/or call center experience preferred
• Bilingual (Spanish) required
• Education: High school diploma or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job

Requirements

• Company equipment (laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment

Benefits

• Competitive compensation, benefits, and wellness program
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Voluntary Insurance
• 401(k) plan
• Tuition Assistance
• Pet Insurance
• Variety of Wellness options through Burnalong, including a robust online platform of classes and programs as well as local gym access

Company Description

Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.