[Hiring] Sr HR Specialist, Accommodations and Leave Management @Comcast

Role Description

Responsible for contributing to the mission and vision of the Company by serving as an elevated point of contact within Human Resources Service Delivery and for external business partners. Provides a high degree of consultative support and subject matter expertise across specialized workstreams and overall team operations, ensuring appropriate resolution of escalated issues and timely communication to customers, clients, and business partners in alignment with Service Level Agreements (SLAs).

Possesses in-depth experience, knowledge, and skills within the discipline, independently determining work priorities and serving as a resource for colleagues with less experience.

Possesses in-depth knowledge of FMLA (Family and Medical Leave Act), Short- and Long-Term Disability, and ADAAA (Americans with Disabilities Act Amendments Act). Cultivates and maintains collaborative relationships with HR Business Partners, Compliance, Sedgwick, vendors, and other key stakeholders to support the day-to-day administration of Comcast’s Disability and Leave of Absence programs. Actively identifies opportunities to enhance workflows and improve process efficiency.

Demonstrates proven critical thinking and solution-driven decision-making, partnering collaboratively with teams, clients, vendors, and Centers of Excellence to deliver effective, compliant outcomes in complex, high-volume environments. Effectively articulates sensitive leave-related information across multiple communication channels–including phone, written correspondence, and meetings–with individuals at various levels of the organization.

Operates with moderate guidance and requires initiative, discretion, and strong customer service orientation.

Qualifications

• Bachelor's Degree: Human Resources Management preferred.
• 5-7 Years of relevant work experience.
• Certified Professional (CP) - Society of Human Resource Management (if applicable).

Requirements

• Ensures compliance with federal, state, and company regulations and policies related to employees’ absences, including but not limited to ADA, FMLA, and PDA.
• Drafts and manages a variety of leave-related legal correspondence, ensuring full compliance with applicable legislation and alignment with internal policy frameworks.
• Manages all leave assignments, escalations, and queries in the case management system.
• Coordinates, tracks, and manages leave accommodations under the ADAAA.
• Collaborates with internal and external teams on escalated and/or complex matters, process/service improvements, innovative solutions, and policy changes.
• Stays up to date on benefits laws and regulations, such as FMLA and ADAAA, as well as Short- & Long-Term Disability programs.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Benefits

• Base pay within the posted range for this role dependent on job-related, non-discriminatory factors such as experience.
• Most sales positions are eligible for a Commission under the terms of an applicable plan.
• Most non-sales positions are eligible for a Bonus.
• Best-in-class benefits to eligible employees, including options for physical, financial, and emotional support.