[Hiring] Sr HR Service Center Representative @Thrivent
Sr HR Service Center Representative @Thrivent
Human Resources
Salary usd 24.06 - 32...
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 1wk ago

[Hiring] Sr HR Service Center Representative @Thrivent

1wk ago - Thrivent is hiring a remote Sr HR Service Center Representative. ๐Ÿ’ธ Salary: usd 24.06 - 32.56 per hour ๐Ÿ“Location: USA

Role Description

This position is responsible for three major areas in our HR Service Center:

  • Perform required HR Operational processes for the organization.
  • Provide project support by either acting as a team member, leading an improvement initiative, or creating materials that ensure the HR Service Center can run effectively.
  • Resolve more complex cases that are escalated and provide back-up as well as coaching to the Customer Care Professional roles.

Duties and Responsibilities:

  • Perform HR related operational tasks assigned to the HR Service Center accurately and within Service Level Agreements (SLAs) needed for each task (e.g., I-9 administration, DocuSign administration, job profile set-ups, organizational change updates, data quality/compliance audits, data change requests, etc.).
  • Create or revise current Standard Operating Processes (SOPs) and other documentation/materials for HR related operational tasks.
  • Continuously maintain the knowledge articles to ensure that the HR Service Center team has access to relevant and up to date information.
  • Resolve concerns or problems by researching and/or completing required action while ensuring responses align with Thrivent policies and procedures.
  • Suggest, lead, and evaluate process improvements for HR Service Center to reduce time or resources required or to improve the accuracy and efficiencies of HR processes.
  • Participate as a HR Service Center subject matter expert in continuous improvement projects across HR.
  • Respond to more complex or escalated HR Service Center requests while providing excellent customer service.
  • Provide coaching and back-up to Customer Care Professionals when needed.
  • Evaluate, interpret, and analyze cases ensuring answers provided align with Thrivent policies and procedures.
  • Act as a liaison with the COE (Center of Excellence Teams) or vendor partner, providing insight & recommendations to resolve while identifying opportunities for process improvements.
  • Perform root-cause investigation when data or unique situations arise to mitigate future issues.
  • Surface trends to COE and train the HR Service Center team on resolution to continue to build knowledge and excellent customer service.

Qualifications

  • Associateโ€™s degree in human resources or a related field with three years of progressive HR experience or High School diploma with five years of progressive HR experience.
  • In-depth knowledge of HR topics across all COEs โ€“ Payroll, Benefits, Performance Management, Recruiting, HRIS, Learning and Development, etc.
  • Ability to manage and run HR Operations processes independently and implement process improvements.
  • Project and time management skills to deliver on project assignments or entire project plans.
  • Strong customer service skills and demonstrated organizational skills.
  • Demonstrated peer leadership skills, coaching, and a high degree of accountability.
  • Effective verbal and written communication skills with a strong attention to detail.
  • Proficient user of case management, HRIS, and knowledge tool systems, Microsoft Excel and Word.
  • Ability to work in a fast-paced environment with a variety of personality types, shifting priorities, and frequently changing programs/information.
  • Ability to maintain confidentiality of employee information.
  • Experience with creation of start to end Standard Operating Procedures for a process.

Requirements

  • Bachelorโ€™s Degree in Human Resources or related field (Preferred).
  • Three years of experience in a HR Department Service/Call Center (Preferred).
  • Three years of experience processing HR Operational Tasks (Preferred).
  • Experience with Workday (Preferred).

Benefits

  • Various bonuses (including, for example, annual or long-term incentives).
  • Medical, dental, and vision insurance.
  • Health savings account.
  • Flexible spending account.
  • 401k.
  • Pension.
  • Life and accidental death and dismemberment insurance.
  • Disability insurance.
  • Supplemental protection insurance.
  • 20 days of Paid Time Off each year.
  • Sick and Safe Time.
  • 10 paid company holidays.
  • Volunteer Time Off.
  • Paid parental leave.
  • EAP.
  • Well-being benefits.
  • Other employee benefits.
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Sr HR Service Center Representative @Thrivent
Human Resources
Salary usd 24.06 - 32...
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 1wk ago
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Sent Follow-Up โœ“
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