[Hiring] Sr. COBRA Specialist @OneSource Virtual

Role Description

The Sr. COBRA Specialist is responsible for supporting the COBRA/Direct Bill team and utilizes Workday, COBRAPoint, case management tool, knowledgebase and contact center technologies and processes. This is an operational position.

• Primary responsibility is to manage assigned operational duties and account record changes.
• Accurate and timely update of status of all assigned operational duties and tasks.
• Respond accurately and timely to incoming written and telephonic inquiries during peak times or as assigned.
• Assist in identifying process gaps for assigned customers to ensure internal process documents are accurate.
• Escalate to Account Manager or Department Manager when knowledgebase or tools are insufficient to satisfy inquiries.
• Provide professional and timely service to internal audit requests.
• Effective communication skills via telephone, email, and in-person.
• Participate in ongoing training relative to the functional area.
• Form strong partnerships within the department and organization.
• Identify and document areas of improvement or innovation through process change or automation.
• Meets or exceeds all performance standards.
• Assumes other duties as assigned by Manager.

Qualifications

• HS Diploma required.
• 3-5 years of related experience and/or training, 1 year min as Specialist strongly preferred.
• Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements.
• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc.).
• Bachelor’s degree preferred.

Requirements

• Effective communication skills via telephone, email, and in-person.
• Must be willing to adapt and display a positive attitude.
• Ability to work independently and as part of a team.
• Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace.
• Maintain punctuality and adherence to set schedule with extra hours as needed.
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
• Analytical skills; strong research and follow-up skills.
• Ability to multi-task.

Benefits

• Encouragement to learn and share ideas.
• Reward for innovative thinking, fresh perspectives, creative collaboration, and hard work.
• Values-based culture with upward mobility.
• Professional development with opportunities of all kinds.