[Hiring] Specialist, Benefits & Leave of Absence @Lucet

Role Description

As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

What You Will Do - Essential Functions

• Benefits Administration:
  • Administer and enhance employee benefits programs, including enrollments, life events, renewals, open enrollment, and vendor partnerships, ensuring accurate, compliant, and employee-focused delivery.
  • Serve as the primary resource for benefits, workers’ compensation, disability, and accommodation programs while managing communications, reporting, payroll coordination, and program improvements.
• Leave, Disability & Accommodation Administration:
  • Manage leave, disability, workers’ compensation, and accommodation cases from intake through return-to-work, ensuring compliance, documentation, and effective case management.
  • Interpret leave regulations, coordinate pay impacts, and partner with leaders, HR, Payroll, Legal, and vendors to deliver consistent, compliant administration and policy improvements.
• Wellbeing Programs:
  • Develop and lead the organization’s wellbeing strategy, fostering employee engagement, wellness, and a healthy workplace culture.
• Compliance, Systems & Operations:
  • Ensure compliance with benefits and leave regulations through audits, reporting, policy administration, data integrity, and stakeholder collaboration.
  • Manage HR systems, vendor relationships, SOPs, employee self-service resources, and process improvements to enhance efficiency, accuracy, and employee experience.

Qualifications

• Bachelor’s Degree in Human Resources, Business Administration, or related field
• Proficiency in calculating and reconciling complex calculations associated with leave, disability, PTO, and other pay-impacting programs to ensure accurate administration and compliance.
• Exceptional organization, follow-through and case management skills, with the ability to track multiple leave cases, monitor deadlines, and proactively follow up at each required touchpoint.
• Strong process orientation, with the ability to document, follow, evaluate, and improve processes while considering accuracy, compliance, employee experience, and downstream operational impacts.
• Demonstrated ability to independently research, learn, and apply new concepts, systems, regulations, and processes, while assessing potential risks, impacts, and downstream implications.
• Comfortable using technology, data, and AI-enabled tools to research, analyze, problem-solve, improve efficiency, and support thoughtful decision-making.
• Ability to confidently present information, facilitate discussions and explain complex benefits, leave and HR process topics in a clear, engaging and audience-appropriate manner.
• Proven analytical, critical thinking and problem-solving skills with ability to make strategic recommendations.
• Must be comfortable with general analytics and reporting methodologies.
• Proficient with MS Word, Outlook, and Excel.
• Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.

Working Conditions

• Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
• A quiet workspace with minimal background noise for calls.
• High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting).