[Hiring] Senior Workday Support Advisor @Live Nation Entertainment

Role Description

The Senior Workday Support Advisor plays an important role in delivering a high-quality support experience for Workday users across the organisation. Working within the global Workday Support team, the role is responsible for:

• Resolving user issues
• Performing key Workday administration activities
• Maintaining support documentation
• Contributing to continuous improvement across the HR systems support function

Supporting users across EMEA, APAC, and North America through our ticketing platform, the role helps ensure users can access timely support, accurate guidance, and effective self-service resources.

This is an excellent opportunity for an experienced Workday support professional to expand their expertise across Workday administration and knowledge management while playing a key role in transforming support services for a large multinational organisation. You'll help shape an AI-enabled support model, drive self-service adoption, and deliver an improved user experience.

Qualifications

• Experience supporting Workday users in an HR systems environment
• Good understanding of Workday business processes and the ability to troubleshoot issues across multiple functional areas
• Experience performing Workday administration, data maintenance, testing, or release support activities
• Experience working within a service desk or ticket-based support environment
• Knowledge of Zendesk or similar ticket management platforms is desirable
• Experience creating and maintaining knowledge articles, SOPs, user guides, process documentation, or training materials
• Knowledge of Scribe or similar platforms is desirable
• Strong analytical and problem-solving skills with the ability to identify trends and improvement opportunities
• Excellent written and verbal communication skills
• Experience supporting self-service, knowledge management, or chatbot-enabled support functions is desirable

Requirements

• Customer-focused and solutions-oriented
• Takes ownership and accountability for delivering high-quality outcomes
• Demonstrates curiosity and a continuous improvement mindset
• Collaborates effectively with colleagues and stakeholders
• Uses data and insight to identify opportunities for improvement
• Maintains professionalism and discretion when handling sensitive information

Success Measures

• High customer satisfaction and service level performance
• Increased use of self-service resources and knowledge content
• Reduction in recurring support issues and avoidable support demand
• Improved quality and effectiveness of Workday knowledge resources
• Positive contribution to digital support channels and user experience
• Delivery of measurable process and operational improvements

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.