[Hiring] Senior Talent Development Manager @Alight

Role Description

The Senior Talent Development Manager oversees a team of four, driving strategy and execution for scalable learning programs supporting Health Navigation colleagues. They manage onboarding, continuing education, and training design, delivery, and improvement for clinical and non-clinical content. Collaborating with cross-functional leaders, they integrate training into operational initiatives while managing priorities, resources, and performance to achieve impactful learning outcomes.

Responsibilities

• Owning end-to-end design, delivery, and continuous improvement of clinical and non-clinical training programs, including onboarding, continuing education, and leadership development.
• Translating instructor-led content into scalable digital learning and managing an organized, quality-controlled content pipeline.
• Enabling operational initiatives (e.g., system rollouts, tool enhancements, process changes) through timely training, communications, and colleague readiness.
• Leading, coaching, and developing a team of training managers to deliver consistent, high-quality learning experiences.
• Setting priorities and managing day-to-day team performance, driving alignment, accountability, and on-time execution.
• Overseeing new hire training operations, including forecasting, capacity planning, and contingency planning.
• Ensuring training schedules, logistics, and delivery models run smoothly and adapt to shifting demand.
• Maintaining accurate, accessible training content through audits, version control, and continuous improvement; oversee content libraries and knowledge tools.
• Using data, trends, and stakeholder input to identify training gaps, set priorities, and measure effectiveness.
• Representing talent Development in cross-functional and leadership forums, leading projects and ensuring enablement needs are built into enterprise initiatives.

Qualifications

• Possess Bachelor required (Education, Organizational Development, Instructional Design, Communications, or related field).
• 3+ years of experience in a clinical operations or service delivery environment (e.g., healthcare navigation, contact center, or similar frontline operations).
• 3+ years of experience in Learning & Development, training, instructional design, or enablement.
• Able to design and deliver training programs using a structured approach (e.g., ADDIE), including planning, milestones, and stakeholder management.
• Able to build and sustain scalable onboarding and continuing education training systems.
• Possess skills at converting instructor-led material into repeatable digital learning and managing a quality-controlled content development process.
• Possess hands-on experience with eLearning/content tools such as Adobe Captivate, Easygenerator, Synthesia, and Articulate (or similar).
• Possess analytical and problem-solving skills; able to assess training needs, measure effectiveness, and drive continuous improvement.
• Clear, reliable communicator who can simplify ambiguity, align stakeholders, and influence across functions.
• Possess experience leading or mentoring others (directly or indirectly) and delivering results through a team.

Requirements

• Background check consistent with Alight’s employment policies.
• Virtual interviews to be conducted on video.
• Camera-on culture and may require occasional travel to one of our physical office locations.

Benefits

• Comprehensive total rewards package supporting mind, body, wallet, and life.
• Health, dental, and vision coverages starting Day One.
• Wellbeing programs, retirement plans with contribution matching.
• Generous time off, parental leave, continuing education, and career growth opportunities.
• Flexible working arrangements wherever possible.