[Hiring] Senior Specialist - Employee Relations @Remote

Role Description

As a critical extension of our clients’ HR teams, we navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision. The vision of the Lifecycle team at Remote is not just about maintaining the gold standard in HR practices; it’s about elevating it, integrating cutting-edge technology solutions, and enriching customer experiences in over 80+ countries. On this team, your work directly influences our ability to sustain and extend our compliance coverage, continuously enhance our customer journeys, and significantly increase our operational capacity.

The Senior Lifecycle Specialist, Employee Relations & Transitions independently manages all employee exits for Remote's external employees with a focus on legal compliance, excellent quality and providing delightful customer service. Additionally, the specialist provides first-level Employee Relations support, guiding clients through workplace concerns and coordinating appropriate resources.

As part of a larger employee Lifecycle team, the Senior Specialist is also expected to drive process improvements and initiatives in line with Remote's strategic goals and values.

Qualifications

• Experience as an HR Advisor or HR Business Partner, with generalist HR competencies and exposure across the employee lifecycle.
• Tertiary qualifications in HR/labour relations/employment law considered a plus.
• Proven experience with a strong background in independently managing voluntary and involuntary exits (terminations) with care, sensitivity and legal compliance.
• Understanding of employee relations principles, progressive discipline approaches, and workplace investigation fundamentals.
• Ability to interpret and apply industrial instruments, analyze complex HR issues and apply problem-solving skills.
• Superior communication, influencing, conflict management, and negotiation skills.
• Business-level (advanced) proficiency in written and spoken English, with additional languages considered a plus.
• Aptitude and appetite to innovate and optimize processes.
• Efficiency in operations, with an awareness of the importance of thorough record-keeping and data integrity.
• Tech-savvy, with the ability to successfully collaborate asynchronously on various tools.
• Ability to work autonomously and cohesively in an international team in a fast-paced, asynchronous, remote environment.
• Proactive and self-motivated with a strong sense of ownership and accountability.

Requirements

• Manage and resolve complex end-to-end employee exits with minimal supervision across multiple international jurisdictions.
• Provide sound and trusted guidance on key jurisdictions, managing clients' requests on various HR matters.
• Independently lead and facilitate meetings with clients and external employees.
• Influence and negotiate positive outcomes in complex terminations.
• Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities.
• Draft, tailor and administer all termination and supplementary documents with accuracy.
• Process offboarding on Remote's internal HRIS platform.
• Act as the first point of informal escalation as a trusted colleague.
• Provide comprehensive guidance on Remote's Employee Relations resources.
• Conduct thorough preliminary assessments of workplace concerns.
• Track and monitor ongoing employee relations cases.
• Be the subject-matter expert on all offboarding and first-level employee relations matters.
• Actively identify opportunities for process improvements and automation.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours (asynchronous).
• 16 weeks paid parental leave.
• Budget towards co-working spaces, learning and wellness (including gym memberships).
• Mental health support services.
• Stock options.
• Home office budget & IT equipment.