[Hiring] Senior People Operations Transformation Manager @Gong.io

Role Description

• Lead end-to-end redesign of core People workflows across the employee lifecycle (hire to retire).
• Identify friction points, redundancies, and manual tier-one People Ops processes and replace them with streamlined, tech-enabled solutions.
• In partnership with the People Technology Team, evaluate & implement new tools and optimize existing functionality to maximize efficiency and insight across the People function.
• Establish metrics to track automation impact, time saved, productivity gains, and user adoption.
• Translate business & service requirements into functional design specifications for the People Technology team to execute and implement.
• Develop holistic change management and adoption strategy for new & updated processes.
• Partner with key stakeholders to operationalize changes through SOPs, documentation standards, and knowledge enablement.

Qualifications

• 8+ years of experience in People Operations, HR Transformation, Systems, or Process Optimization.
• Direct experience designing global HR processes at scale.
• Proficiency in business process mapping tools (e.g., LucidChart, Miro, Visio) and the ability to translate complex logic into visual diagrams for teams.
• Deep experience with Workday including understanding of Workday business process framework.
• Strong change management and executive stakeholder engagement capability.
• Understanding of all HR/People functions and a strong understanding of the HR/People technology landscape.
• Curious, adaptable, and passionate about leveraging technology to innovate People programs and operations, with a demonstrated mindset of using AI as a core collaborator.

Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.