[Hiring] Senior Manager, People Operations @Spinwheel Solutions

Role Description

Spinwheel is on a mission to reinvent how consumers manage credit, make lending work for them, and move faster than anyone thinks is reasonable. We are an API platform powering modern consumer finance — simplifying how consumers and the companies who serve them access and leverage real-time credit data. With just a phone number and date of birth, financial innovators can access real-time, consumer-permissioned credit data, understand liability attributes, and embed payments. Companies like NerdWallet, Monarch Money, and some of the largest lenders in the U.S. use Spinwheel to build seamless credit and debt management experiences that drive higher conversion, enable faster and more accurate approvals, and significantly reduce payoff times.

Since 2023, we’ve seen usage more than tripled year over year and 100M+ API calls from Enterprise customers like Lending Club, Monarch, Experian, etc. After closing our $30M Series A, Spinwheel is accelerating again and looking for our first ever People hire. Reporting into SVP, Finance & People, this role will be crucial in helping us build out the People foundation across Performance, Compensation, Learning & Development, and Culture.

• Build and scale Spinwheel’s People function across Onboarding, Performance Management, and Employee experience.
• Design and implement structured systems for hiring, performance reviews, and career development to support a high-growth organization.
• Partner closely with leadership (Finance, GTM, Product, and Engineering) to align hiring plans, org design, and talent strategy with business goals.
• Establish a consistent performance management framework including expectations, feedback cycles, and review processes.
• Drive clarity across leveling, compensation, and promotion frameworks to ensure fairness, transparency, and scalability.
• Enable managers to effectively lead teams, deliver feedback, and manage performance and development.
• Own People infrastructure (systems, processes, policies) and ensure compliance across the US, Canada, and other countries.

Qualifications

• 6 - 10 years of progressive People Operations experience at high growth startup environments.
• Proven ability to operate as a builder; creating structures in ambiguous and fast-moving environments.
• Strong interpersonal skills with ability to support others through complex situations.
• Systems thinker with experience implementing ATS, HRIS, Payroll, Comp, or other tools.
• Data-driven mindset with the ability to use metrics to inform decisions and improve outcomes.
• High ownership, sound judgment, and the ability to balance empathy with business needs.
• Excellent communication and stakeholder management skills, with the ability to influence across all levels of the organization.

Requirements

• Experience working with a distributed workforce (mainly US & Canada) strongly preferred.