[Hiring] Senior Manager, Learning and Development @Agero

Role Description

The Senior Manager, Learning Architecture is a strategic leadership position responsible for designing and scaling the enterprise digital learning infrastructure, AI-assisted learning pathways, and continuous capability development frameworks across the organization. Working independently under the direction of the Director, Talent Management, this role partners with business leaders to align dynamic skills forecasting with personalized employee development workflows. The Senior Manager owns the continuous optimization of learning technologies and analytics, driving employee time-to-proficiency and aligning learning outcomes with strategic business goals.

• Learning Tech Stack Modernization: Modernize and govern the enterprise learning technology infrastructure by integrating Generative AI tools and digital talent platforms into daily operational workflows to provide real-time, context-specific performance support.
• Dynamic Skills Forecasting & Inventory: Build and maintain an agile, data-driven skills inventory, partnering with business leaders to forecast technology disruptions and proactively design upskilling and reskilling pathways.
• Curriculum Architecture & Capability Building: Direct the design and deployment of holistic learning tracks, balancing deep leadership and behavioral transformation programs with modular, searchable micro-learning performance assets.
• Manager Enablement & Coaching Frameworks: Develop operational toolkits, coaching frameworks, and continuous feedback mechanisms to empower people managers to integrate ongoing development into regular team cadences.
• Predictive Analytics & Impact Measurement: Establish live learning analytics dashboards to measure skill velocity, behavioral adoption, and internal mobility, translating learning outcomes into quantifiable business impact and return on investment.

Qualifications

• Bachelor’s degree in Learning & Development, Organizational Development, Human Resources, or a related field or equivalent work experience. Master’s degree or relevant professional certification (e.g., CPTD, SHRM-SCP) preferred.
• 8-10 years of progressive experience in corporate learning and development, instructional design, or talent development, including experience mentoring peers or leading teams.
• Demonstrated experience operating modern digital talent stacks and implementing AI-driven learning tools.

Requirements

• Learning Technology & AI Integration: Possesses advanced capability in building and operating modern enterprise digital talent stacks and Generative AI applications; leverages emerging technology to automate workflows and scale personalized learning.
• Adult Learning & Cognitive Fluency: Demonstrates deep mastery of adult learning theory and behavioral psychology; applies cognitive science principles to design high-impact, retention-focused learning pathways.
• Data-Driven Strategic Alignment: Skilled in translating executive KPIs and operational metrics into targeted learning interventions; builds live performance dashboards to track capability velocity and business impact.
• Strategic Stakeholder Influence: Capable of establishing strong consultative partnerships across management levels; effectively challenges legacy paradigms to align capability frameworks with enterprise objectives.
• Autonomous Program Governance: Demonstrates high initiative and independence in managing complex, concurrent learning initiatives; defines project scope, prioritizes resources, and drives initiatives from concept to execution.

Benefits

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
• Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
• Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
• For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
• Family Support: Parental planning benefits to assist associates through life’s milestones.
• Bonus/Incentive Programs: Join Agero and experience a workplace that invests in your success both personally and professionally.