[Hiring] Senior Manager, Lab Operations Learning and Development @Natera

Role Description

The Senior Manager, Lab Operations Learning and Development provides tactical building along with long-term strategic leadership and direction for all learning, development, and performance enablement initiatives across laboratory operations. This role is responsible for designing, facilitating, and executing comprehensive L&D initiatives that align with strategy, equipping lab operations teammates — from entry-level employees to senior leaders — with the knowledge, operational skills, and leadership capabilities needed to drive operational excellence and organizational growth.

• Sets the broad framework for learning culture within lab operations.
• Builds scalable development programs.
• Partners cross-functionally with HR, lab operations senior leadership, and individual lab leaders.
• Focuses on tangible program builds and execution, evolving to manage and execute more strategically as scope and programs grow.

Qualifications

• Bachelor's degree in Life Sciences, Organizational Development, Education, or a related field required.
• 4-6 years of experience in training design, curriculum development, and delivery in a high-volume organization required, with at least 2 years in a biotech, pharmaceutical, or clinical laboratory environment preferred.
• Experience facilitating leadership development frameworks (DiSC, Clifton Strengths, coaching models) required.
• Experience managing or administering a Learning Management System (LMS) in a regulated environment required.
• Demonstrated experience building and executing L&D programs through periods of organizational growth and large-scale operational change preferred.

Requirements

• Ability to self-start, work independently, and collaborate as a member of various cross-functional teams and committees while adhering to timelines.
• Ability to translate complex scientific and technical content into accessible, engaging learning experiences for varied audiences.
• Proven strong verbal, written, and interpersonal communication skills; comfortable presenting to all levels of the organization.
• Proficient in Microsoft Office and Google Suite products; experience with LMS platforms and e-learning authoring tools preferred.
• Effective team player with the ability to build trust and influence without direct authority.
• Commitment to excellence, continuous improvement, and high work product standards.
• Strong organizational, problem-solving, and analytical skills; ability to manage multiple priorities, projects, and workflows simultaneously.
• Versatility, flexibility, and willingness to work within a dynamic, fast-paced biotech environment with changing priorities.
• Strong data literacy; ability to build L&D dashboards, interpret training metrics, and present ROI analysis to senior stakeholders.
• Experience with competency framework design and behavioral anchoring to support role-based training qualification and performance management.

Benefits

• Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.
• Free testing for employees and their immediate families in addition to fertility care benefits.
• Pregnancy and baby bonding leave.
• 401k benefits.
• Commuter benefits.
• Generous employee referral program.

Company Description

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

• The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers, and many other professionals from world-class institutions.
• We care deeply for our work and each other.
• When you join Natera, you’ll work hard and grow quickly.
• Working alongside the elite of the industry, you’ll be stretched and challenged.
• Take pride in being part of a company that is changing the landscape of genetic disease management.