[Hiring] Senior Manager, Human Resources @Foundever®

Role Description

We are looking for a commercially minded Senior Manager, Human Resources to join Foundever’s global HR team, supporting senior leadership across Technology, Digital & AI, and Growth functions. Reporting to the HR Director, this role will operate as a strategic partner to global executives, while also playing a hands-on role in delivering core HR initiatives. You will work within a COE-led HR operating model, leveraging specialist teams (Talent Acquisition, Learning & Development, Total Rewards, Employee Relations, etc.) and shared services to drive impact. This is a high-impact individual contributor role focused on organizational transformation, leadership capability, and strategic workforce planning in a fast-evolving, tech-enabled, global environment. This is a global role requiring effective collaboration across multiple time zones, with flexibility to support stakeholders in different regions.

Qualifications

• 10 years of progressive HR experience, with at least 5 years in a strategic HRBP or HR generalist role supporting senior-level stakeholders, in a global, matrixed organization
• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field
• Master's degree or MBA with an HR/OD focus preferred
• Strong track record supporting technology, digital, or commercial functions
• Demonstrated experience in organizational design, transformation, and workforce planning
• Experience operating within a COE / shared services HR model
• Exposure to fast-paced, high-growth, or transformation environments (BPO, tech, or services sectors preferred)
• Excellent communication skills in English, with the ability to influence and partner with senior stakeholders globally
• Proven ability to work and adapt effectively across multiple time zones and cultures in a global organization
• The ability to translate strategy into execution
• Credible and confident senior stakeholder management and influencing skills
• Strong command of performance, talent review, succession, and leadership development processes
• Strong analytical and data-driven decision-making capability
• Ability to balance hands-on delivery with strategic partnering
• High levels of commercial acumen and business insight
• Resilient, adaptable, and comfortable operating in ambiguity and change

Requirements

• Partner closely with senior leaders (CIO, Chief Digital & AI Officer, Chief Growth Officer leadership teams) to execute functional strategies through a people lens
• Support transformation initiatives globally
• Provide insight-driven guidance on organizational effectiveness, capability building, and future workforce needs
• Act as a trusted advisor on people topics, balancing commercial outcomes with employee impact
• Implement organizational design initiatives, including structures, roles, spans & layers, and accountability models. Execute structural changes end-to-end
• Build forward-looking workforce scenarios, aligning headcount, capabilities, and cost with business priorities and financial plans
• Identify capability and alignment gaps across workforce planning, organizational design and talent strategy
• Partner with Talent Acquisition COE to ensure high-quality hiring outcomes for senior and critical roles
• Play an active role in defining role requirements, assessing key talent, and ensuring alignment on hiring decisions
• Lead onboarding and assimilation for all new hires within assigned functions
• Execute talent management processes across assigned functions, including performance management, talent reviews, and succession planning
• Identify and develop critical talent pipelines, with a focus on leadership and future-ready capabilities (especially in digital, AI, and commercial domains)
• Partner with COEs to deploy and embed leadership development and learning initiatives, ensuring strong adoption and measurable impact
• Coach and support senior leaders to enhance leadership effectiveness and team performance
• Drive participation across all listening / voice-of-the-employee tools (pulse, annual survey, etc.)
• Translate engagement insights into targeted action plans that improve retention, performance, and employee experience
• Embed Foundever’s culture through leadership behaviors and team practices
• Support leaders in navigating ambiguity and leading through change in a global environment
• Support the execution of compensation and performance cycles, ensuring fair, data-driven, and consistent outcomes
• Advise leaders on pay, performance, and retention decisions using market and internal insights
• Partner with Employee Relations, Legal, and regional HR teams on employee relations matters, restructuring, and compliance
• Manage compliant lifecycle events and offboarding
• Leverage HR data, dashboards, and people insights to inform decision-making and influence business leaders
• Monitor key metrics (e.g., engagement, attrition, hiring effectiveness, talent pipeline health) and drive continuous improvement
• Work as part of a global HRBP team, aligned to corporate and functional leadership
• Deliver through strong collaboration with Centers of Excellence (COEs), Regional / Local HR Teams, and Shared Service Centers (SSC)
• Act as an integrator, ensuring global frameworks are effectively translated into business impact

Company Description

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.