[Hiring] Senior Manager, Benefits Administration Services - Defined Benefits @Conduent

Role Description

As the Senior Manager, Benefits Administration Services – Defined Benefit, you will play a critical role in managing and growing the retirement space portfolio while ensuring exceptional service delivery and client satisfaction. This role focuses on operational excellence, client relationship management, and continuous improvement across defined benefit administration services.

You will leverage your experience in pension, defined benefit and defined contribution plan administration to drive efficiencies, support system enhancements, and partner closely with internal teams and client stakeholders to meet service, compliance, and performance objectives.

Responsibilities

• Manage a large market defined benefit administration, with a strong focus on client satisfaction, retention, and growth.
• Partner with clients and leadership to help define business strategy, service models, and operational priorities.
• Ensure business units consistently meet SLAs, performance metrics, and service delivery standards.
• Lead initiatives focused on process improvement, operational efficiencies, and system enhancements within defined benefit administration.
• Oversee accurate documentation of client requirements, plan provisions, and operational details to support effective account management.
• Collaborate with internal and external stakeholders to maintain strong partnerships and high levels of client satisfaction.
• Develop and review performance reports, KPIs, and operational metrics to support data-driven decision-making.
• Ensure compliance with organizational policies, regulatory requirements, and client contractual obligations.
• Lead the planning, implementation, and execution of business continuity plans (BCP) for defined benefit operations.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 10+ years of client-facing or client support experience, within defined benefit or pension administration.
• Experience managing teams within BPO and/or call center environments supporting benefits administration.
• Strong background in defined benefit, including operational oversight and client management.
• Advanced proficiency in MS Office, with strong Excel skills.

Benefits

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.