[Hiring] Senior Lifecycle Specialist, Workers Compensation @Remote - Referral Board

Role Description

This is an exciting time to join Remote and make a personal difference in the global employment space by joining our Employee Lifecycle team as a Senior Lifecycle Specialist, Workers Compensation Insurance (PEO).

As a trusted partner to our clients' HR teams, we navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision. The vision of the Lifecycle team at Remote is not just about maintaining the gold standard in HR practices; it's about elevating it, integrating cutting-edge technology solutions, and enriching customer experiences in over 90+ countries. On this team, your work directly influences our ability to sustain and extend our compliance coverage, continuously enhance our customer journeys, and significantly increase our operational capacity.

You're not just part of a team; you're at the forefront of shaping the future of work, ensuring every interaction is fast, intuitive, and profoundly impactful. Dive into a role where your passion for innovation, commitment to excellence, and drive to make a global difference aligns with our mission to empower organizations worldwide to employ anyone, anywhere — compliantly.

Qualifications

• Demonstrated experience in workers' compensation insurance operations within a US-based PEO environment.
• Strong organizational skills and the ability to manage multiple priorities.
• Exposure to vendor management and supporting contract negotiations is a plus.
• Excellent problem-solving abilities and attention to detail.
• Strong communication skills, both written and verbal.
• Practical experience using AI tools to support workers' compensation workflows.
• Comfort with technology and ability to work effectively in a high intensity, fast-paced, remote work environment.
• Ability to work independently and make decisions with guidance from leadership.
• Flexibility to adapt to evolving business needs and changes in the regulatory landscape.
• Fluent in English; additional languages are a plus.
• Experience working remotely is preferred but not required.

Requirements

• Build and maintain effective relationships with workers' compensation carriers and state agencies.
• Support the renewal process for various insurance programs, ensuring timely and accurate submissions.
• Maintain up-to-date records of insurance policies, certificates of insurance, and related documentation.
• Help coordinate carrier performance reviews to ensure service levels and standards are met consistently.
• Work with carriers to ensure competitive premium rates are offered to clients.
• Monitor premium costs to identify potential increases and support efforts to stabilize or reduce costs.
• Collaborate with client service and product teams to support smooth delivery of benefits to clients.
• Provide input to help enhance tools and processes that improve the client experience in managing benefits.
• Act as a point of contact for complex workers compensation-related issues.
• Stay informed of state and federal regulations impacting workers compensation administration.
• Assist with all compliance reporting and wage reporting needs for workers compensation across states.
• Safely manage and maintain employee data and confidential information.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours (async).
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events or co-working spaces.