[Hiring] Senior Human Resources Generalist @Paul Davis Restoration, Inc.

Role Description

Join Our National Team as the Sr. Human Resources Generalist! Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, seeks a Sr. Human Resources Generalist!

The Senior HR Generalist will be part of the Strategic Business Solutions team and will play a pivotal role in supporting our human resources operations. This role serves as the primary subject-matter expert for employee benefits, health plans, 401(k), leave of absence administration, and workers’ compensation. The Senior HR Generalist ensures compliance across all U.S. states, delivers a high-quality employee experience, and partners closely with Payroll, Safety, HRIS, and external vendors to maintain accurate, timely, and compliant HR operations.

Qualifications

• Minimum of 3 years of hands-on experience in employee benefits administration, 401k audits, leave of absence management (FMLA, ADA, STD/LTD), and workers' compensation.
• Strong knowledge and application of federal and state employment laws and regulations.
• Proficient in using HR software (e.g., ADP, PeopleSoft) and Microsoft Office Suite.
• Exposure to multiple HR functions and best practices.

Requirements

• Serve as the primary point of contact for all employee benefit inquiries, including medical, dental, vision, life, disability, and supplemental plans.
• Manage benefit enrollments, changes, and terminations; ensure accuracy in ADP and with carriers.
• Partner with the HRIS Analyst to ensure benefit plans, rates, eligibility rules, and workflows are correctly configured and functioning smoothly.
• Work directly with ADP and benefit carriers to monitor and troubleshoot EDI files, resolve discrepancies, and complete required audits.
• Review and reconcile quarterly benefit reports, including billing audits and contribution accuracy.
• Participate in the annual benefits review, supporting plan design discussions, data gathering, and vendor coordination.
• Support Open Enrollment, including system setup, communication planning, employee education, and troubleshooting.
• Support the annual 401(k) audit and conduct periodic HRIS audits to ensure accurate plan data.
• Lead and administer all leaves of absence, ensuring compliance with FMLA, ADA, state-specific leave laws, and company policies across all U.S. states.
• Provide timely distribution, collection, and processing of all required leave documentation.
• Maintain accurate leave tracking, status updates, and communication with employees and managers.
• Serve as the primary advisor to employees and supervisors throughout the leave process, ensuring clarity, compliance, and a positive employee experience.
• Coordinate with Payroll to ensure accurate pay, benefit deductions, and return-to-work processing.
• Manage all workers’ compensation (WC) claims from initial report through closure, ensuring timely documentation and communication with employees, managers, carriers, and Safety.
• Partner with the Safety team to evaluate light-duty or modified duty options and support return-to-work planning.
• Support compliance reporting as needed.
• Provide weekly updates to employees on leave or WC status and communicate weekly summaries to department managers.
• Ensure all WC paperwork is processed accurately and in accordance with state regulations and carrier requirements.
• Maintain accurate employee data in HR systems for all benefit, leave, and WC-related transactions.
• Conduct regular audits to ensure data integrity, compliance, and alignment between HRIS, carriers, and payroll.
• Create, maintain, and continuously improve HR documentation, including SOPs, job aids, forms, and process guides.
• Respond promptly to employee and supervisor inquiries through the HR ticketing system, ensuring timely resolution or escalation.
• Cross-train in other HR areas, including onboarding/offboarding, employee relations, HR data administration, and policy interpretation to ensure full team coverage.
• Provide backup support for HR team members during peak periods, absences, or high-volume cycles.
• Participate in initiatives to optimize HR software and systems for better data management, automation, and analytics.
• Support data review and cleanup for annual reporting requirements, including audits and compliance submissions.
• Manage the annual ACA reporting process, including data validation, coordination with HRIS and Payroll, carrier file reconciliation, and timely submission of 1094/1095 forms.
• Assist the HR Director with ACA strategy, review, and final compliance checks.
• Assist with benchmarking and best-practice research related to benefits, leave, and workers’ compensation.
• Identify opportunities for process improvements and contribute to initiatives that enhance efficiency, compliance, and employee experience.
• Prepare and distribute HR communications related to benefits, leave, and WC programs.
• Assist with policy implementation and change management for new or updated benefits, leave, and WC programs.
• Support training for supervisors on leave protocols, workers’ compensation processes, and benefits-related procedures.
• Contribute to the development and delivery of employee education materials, guides, and presentations.
• Support HR compliance calendar tasks as assigned.
• Participate in special projects assigned by HR leadership.

Benefits

• Medical, Dental, & Vision Benefits
• 401(k) matching
• Opportunity for advancement
• Training & development