[Hiring] Senior Human Resources Consultant @Amazon

Role Description

This is a 12-month fixed-term contract. There will be occasional travel required (up to 25%), mostly within Poland.

The Sr. Accommodation Consultant (SAC) serves as a liaison between business lines, the Disability Leave Services (DLS) team, outsourced vendor partners, and employees. The SAC provides individual case management for sensitive accommodation/workplace adjustments and disability life events. The individual manages all aspects of workplace adjustments including the development and implementation of regional processes and procedures to achieve optimal employee productivity and experience.

The SAC is experienced in answering questions related to accommodations, understanding the employee’s situation, responding to changing circumstances and needs, and paving the way for a connected and trusted case management experience. The individual in this role must possess self-management skills, a desire to share knowledge, and an ability to translate business needs and goals into human resource capabilities, producing favorable results for the company and employees. The individual will be a subject matter expert for accommodation-related matters. This individual has a proven ability to communicate, analyze, and critically think, along with a customer service focus that employees and program stakeholders expect from Amazon.

The minimum base pay for this position is PLN 9,166.66 monthly. Amazon reserves the right to offer a higher base salary, depending on the candidate's skills, competencies, and experience. As a total compensation company, Amazon's package may include further pay components such as a sign-on payment and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in the USA. Your recruiting team will share final base pay and any applicable total compensation elements depending on skills and requirements.

Key Job Responsibilities

• Pursue return-to-work management and collaboration with leave case managers and disability vendors to ensure effective administration of the program.
• Provide consultation and coaching regarding accommodation matters to designated regional HR partners, managers, and employees.
• Provide information, referral, and support to employees with medical conditions or disabilities (both occupational and non-occupational), supervisors, Human Resources, and other partners at an escalated level to support Amazon’s employee retention efforts.
• Operate as an advocate for the accommodations process by providing ongoing consultative support to site stakeholders and accommodation specialists with a focus on problem-solving and creative solutions.
• Facilitate escalated communication between stakeholders and employees with disabilities.
• Coordinate with DLS Management and Legal on escalated issues as appropriate.
• Manage sensitive cases such as Behavioral Health conditions.
• Assist Human Resources and department supervisors in identifying essential and marginal functions of employee positions.
• Conduct job site analyses as needed.
• Assist employees in understanding their restrictions and limitations and their legal rights and responsibilities.
• Maintain strict confidentiality in verbal and written communications.
• Maintain knowledge on legislation and national, state, and local issues affecting access for employees with disabilities.
• Document and maintain up-to-date case records and notes of appropriate and accurate information on the computer database.
• Assess business unit’s training needs and/or group training sessions as appropriate.
• Provide professional opinion and actions taken on behalf of disabled employees in formal grievances, arbitration, depositions, and other forums as requested.
• Adhere to internal SLAs and quality standards.
• Maintain a caseload of up to 80 cases on average. Caseload may fluctuate during periods of high volume such as peak, prime day, and new site launches.

Qualifications

• Degree in related field.
• Experience with Microsoft Word, Excel, and PowerPoint.
• Experience in Human Resources or related field.
• Relevant experience providing support to employees on benefits and interacting with human resources, or employee relations functions and stakeholders.
• Highly proficient in spoken and written English and Polish (CEFR, C1).
• Understanding of the Equality Act.
• Experience with end-to-end ownership of major project deliverables.
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company.
• Evidence of ability to work with all levels of business.
• Evidence of ability to prioritize, manage, and complete work/projects with tight deadlines.
• Strong analytical and critical thinking skills.
• Evidence of ability to build strong relationships and influence others while working in a cross-functional environment.
• Excellent customer service and communication skills, both verbal and in writing.
• Ability to thrive in a dynamic, growing environment with minimal direct supervision.

Benefits

• Company discretionary, supplementary benefits apply subject to further terms, including pension plans.
• Health insurance.
• Life and disability insurance.
• Business travel insurance.
• MultiSport card.
• Employee discount code and program (EDC/Extras).
• Commuter benefits where applicable.
• Employee Assistance Program (private and confidential counselling and referral service to support health and well-being).