[Hiring] Senior HR Operations Specialist @Reltio

Role Description

As a Senior HR Operations Specialist at Reltio, you will support the efforts of the Manager, Global HR Shared Services leader to drive operational excellence across the full employee lifecycle by leading HR process improvements, optimizing systems, and ensuring the successful delivery of HR programs. In this role, you will serve as a trusted partner to the Manager, Global HR Shared Services leader, HR colleagues, and all staff, helping to scale our operations thoughtfully and with an employee-centric mindset.

You’ll bring strong process thinking, systems expertise, and a bias for action to create solutions that are efficient, compliant, and future-ready. This is a key role for someone ready to expand their influence, lead cross-functional efforts, and contribute to building an HR operational infrastructure that supports Reltio’s ongoing global growth.

Job Duties and Responsibilities

• Lead end-to-end HR operational processes and employee lifecycle activities—including onboarding, offboarding, and compliance initiatives.
• Drive mid-sized projects such as system enhancements and program refreshes, focusing on scalability, continuous improvement, and delivering a best-in-class employee experience.
• Respond to routine Tier 1/2 inquiries and manage Tier 3 escalations by diagnosing complex employee inquiries.
• Collaborate cross-functionally (Legal, Payroll, IT, Finance) to resolve issues and identify root causes to prevent recurrence.
• Partner with People Team Centers of Excellence (COEs) to optimize operational handoffs and ensure seamless program execution.
• Own and evolve employee self-service capabilities to empower employees and reduce manual transaction volume.
• Identify and document operational risks, ensuring internal controls, audit practices, and compliance obligations are upheld.
• Support process documentation management, maintaining clear, current SOPs and workflow documentation across the HR Shared Services Team.
• Mentor and provide informal leadership to junior team members and promote operational knowledge sharing.
• Actively contribute to the continuous improvement culture by identifying gaps, proposing solutions, and leading changes that enhance HR service delivery.
• Serve as the primary liaison with the Professional Employer Organization (PEO), managing day-to-day communications and resolving escalations.
• Coordinate end-to-end LOA processes, including eligibility tracking and compliance with federal and state leave laws.
• Maintain compliance with federal, state, and local regulations by partnering with the PEO and internal stakeholders.
• Conduct benefits orientation sessions and develop employee-facing resources.
• Lead the annual open enrollment process, including planning and execution of communication strategies.
• Continuously assess and improve benefits and LOA processes in alignment with PEO capabilities.
• Support the administration of U.S. immigration processes by coordinating with internal stakeholders and external immigration counsel.
• Serve as a day-to-day system administrator for HR systems, managing employee data integrity and user access.
• Generate and distribute regular and ad hoc HR operational reports to support the People Team and business stakeholders.
• Analyze HR operational trends to identify patterns and surface insights that inform process improvements.
• Other duties and responsibilities as assigned.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience.
• 3-5 years of progressive experience in HR operations, HR shared services, or HR support roles, preferably in a global, high-growth environment.
• Strong knowledge of HRIS systems administration and reporting capabilities.
• Demonstrated ability to drive process improvements and manage operational projects from concept to execution.
• Experience supporting compliance audits and regulatory reporting.
• Excellent analytical, critical thinking, and problem-solving skills.
• High attention to detail, particularly regarding data accuracy and operational compliance.
• Excellent organizational, time management, and prioritization skills.
• Strong verbal and written communication skills.
• Ability to balance tactical execution with strategic thinking to drive results.
• High degree of professionalism, integrity, and confidentiality.

Requirements

• Certification in HR (PHR, SHRM-CP) is a plus.
• Experience with Jira Service Management or other case management systems.
• Experience supporting or implementing global HR programs.
• Project management skills or familiarity with project management tools.
• Exposure to HR technology evaluation, selection, and/or implementation processes.
• Knowledge of local, state, and federal employment law and regulations.

Benefits

At Reltio, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.

Overall Market Range: $78,000 — $147,000 USD

Company Description

Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture, and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives.

Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.