[Hiring] Senior HR Business Partner @9amHealth

Role Description

Reporting to the VP of People, this role supports leaders and employees across all functions (GTM, Product, Engineering, Clinical Care Operations, and G&A). The Senior People Partner is responsible for the hands-on work that keeps our people practices running well by owning employee relations, leave of absences, compliance, policy, benefits, and manager support. Right now, that means building the foundation, standing up consistent ER and LOA processes, and being the person managers can lean on. Over time, this role will grow into more proactive territory with more in-depth manager coaching and development, and helping elevate the capabilities of the people who are closest to our employees.

You’ll work in close partnership with the Senior People Operations Manager (who owns systems, programs, and infrastructure), and partner with brokers and benefits providers as subject matter partners. This is a role for someone who gets energy from doing the work, not just advising on it.

Success in this role looks like:

• Managers who are meaningfully more effective.
• Employee relations cases resolved with clarity and care.
• A people function that compounds in influence as the company scales.

Qualifications

• 7+ years of HR/HRBP experience, including meaningful time as a true business partner to senior leaders in a high-growth or scaling environment.
• Demonstrated ability to manage employee relations cases from intake through resolution, with clean documentation and sound judgment on when to escalate.
• Strong manager coaching instincts; able to read the room, deliver honest feedback, and build real capability in the managers you support.
• Comfort operating in ambiguity; making decisions with imperfect information, building clarity where none exists, and knowing when not to over-process.
• Experience supporting performance management, compensation, leveling, and promotion decisions with consistency and rigor.
• Effective across a distributed workforce; comfortable with building relationships, running processes, and maintaining culture across time zones and geographies (including the US and Austria).
• Working knowledge of US employment law and clear judgment on when to loop in Legal.
• Hands-on experience with leave of absence administration, including working knowledge of FMLA and state leave requirements across multiple US states.
• Experience owning or co-owning benefits programs, including open enrollment, vendor relationships, and employee-facing communication.
• Comfort writing and maintaining HR policies and employee handbooks, with attention to both legal compliance and readability.

Requirements

• Experience in healthcare, digital health, or another clinical/regulated environment.
• Familiarity with Rippling or comparable HRIS platform.
• Experience supporting both a US headquarters and an international office, with awareness of how cross-jurisdictional complexity shows up in day-to-day HR work.
• Exposure to manager coaching or facilitated learning programs, even informally.
• Comfort with modern AI-assisted workflows — you actively use tools to speed up drafting, prep, and analysis, and you have a clear sense of where human judgment still needs to come first, especially in sensitive HR contexts.
• Experience supporting both a US headquarters and an international office (European context a strong plus).

Benefits

• Comprehensive benefits package, including health, dental, and vision insurance.
• Flexible PTO and work from home options.
• Professional development budget and support for continuing education.
• Opportunity to make a meaningful impact on chronic disease management and patient outcomes.
• Collaborative, mission-driven culture focused on improving healthcare accessibility and affordability.

Company Description

9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale. The company partners with employers, health plans, and pharmacy benefit managers to deliver comprehensive, cost-effective medical care for individuals living with obesity, diabetes, hypertension, and dyslipidemia.

Members receive access to specialized clinicians, including endocrinologists, obesity medicine specialists, and clinical pharmacists, at-home lab testing, prescription medications, and lifestyle support.

9amHealth was founded in 2021 and is backed by leading healthcare investors like Define Ventures, SemperVirens, 7Wire Ventures, and The Cigna Group Ventures.