[Hiring] Senior Employee Relations Partner @KnowBe4

Role Description

Join our People team as an autonomous specialist driving a high-performance culture and mitigating organizational risk across our business sectors. As a Snr. Employee Relations Partner, you'll serve as a trusted advisor and the primary point of contact for US People Managers on disciplinary matters, workplace conflicts, and employee grievances. You will collaborate directly with Employment Legal, client-facing HR Business Partners, and Senior Executives to deliver legally sound, strategic solutions to critical workforce issues in a fast-paced environment.

The successful candidate possesses deep expertise in labor compliance, maintains exceptional documentation practices, and remains calm and objective in high-stakes situations to ensure professional fairness across the organization.

What You'll Do

• Employee Advisory & Conflict Resolution: Serve as the primary point of contact and trusted advisor for US People Managers regarding employee grievances, corrective action alignment, and workplace conflict resolution.
• Investigation Management: Independently lead and manage complex, sensitive workplace investigations from end-to-end for US operations, including allegations of harassment, discrimination, retaliation, misconduct, policy breaches, and workplace violence.
• Evidence & Reporting: Interview witnesses, collect and evaluate evidence, draft comprehensive investigation reports, and deliver objective, actionable recommendations to leadership.
• Compliance & Legal Partnership: Apply advanced expertise in US federal, state, and local labor laws to ensure compliance. Partner directly with the Employment Legal department, HR Business Partners, and Senior Executives on high-stakes escalations.
• Metrics & Risk Mitigation: Proactively monitor and analyze employee relations metrics, ticket trends, and attrition data within the HRIS to design targeted risk-mitigation strategies.
• Performance Coaching: Partner with HR Business Partners and Executives to provide expert coaching on the corrective action process, conflict resolution, and performance management execution.
• Disciplinary Execution: Draft and execute disciplinary actions, up to and including terminations, ensuring thorough and accurate documentation within the HRIS.
• Policy & Training Development: Design, draft, and administer proactive company-wide Employee Relations policies. Develop and deliver targeted training sessions for US managers on performance management and documentation best practices.

Qualifications

• 5+ years of overall HR experience, with a minimum of 3 years dedicated specifically to Employee Relations, including a proven track record of leading complex US-based investigations from start to finish.
• 2+ years of customer service or client-facing experience (can be outside of HR) paired with a high degree of business acumen and operational urgency.
• Deep understanding of US federal, state, and local employment laws—including Title VII, ADA, and ADEA—with direct experience partnering with employment legal counsel.
• Exceptional documentation practices, a thorough understanding of dispute resolution methodologies, and strong critical thinking skills.
• High level of precision and detail-orientation, ensuring clear stakeholder communication and seamless cross-functional collaboration.
• Bachelor’s degree in Employee Relations, Human Resources, or a related field (or equivalent work experience).
• Proficiency with Google Workspace (Gmail, Docs) and MS Office (Word, Excel).

Requirements

• Direct experience working with the Workday HRIS system.
• Prior experience or knowledge within the technology or cybersecurity industry.
• Professional HR certifications such as SPHR, SHRM-CP, or SHRM-SCP.

Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Adoption assistance.
• Tuition reimbursement.
• Certification reimbursement and certification completion bonuses.
• Modern, high-tech, and fun work environment.