[Hiring] Senior Consultant, Employee Experience - Healthcare @Press Ganey

Role Description

As a Senior Consultant, you will work closely with healthcare clients to define organizational priorities, analyze workforce and experience data, and deliver strategic recommendations that drive sustainable culture and performance transformation.

• Contributes across consulting engagements by leading delivery workstreams.
• Develops high-quality client deliverables.
• Fosters executive-level client relationships.
• Identifies opportunities for ongoing partnership and growth.

Key Responsibilities

• Consulting Delivery:
  • Deliver high-quality consulting engagements aligned to Press Ganey methodologies and quality standards.
  • Lead and support engagement teams, providing guidance, coaching, and performance feedback.
  • Take ownership of project outcomes, ensuring adherence to engagement plans, timelines, and deliverables.
  • Develop and deliver presentations, analyses, and insights that translate data into actionable strategies.
  • Ensure consistent delivery quality across all employee experience and workforce-related consulting efforts.
  • Support knowledge transfer and client capability-building through training and facilitation.
  • Maintain utilization in line with established performance targets.
• Client Relationships & Business Development:
  • Serve as a primary client contact for assigned workstreams and engagements.
  • Build trusted advisor relationships with executive leaders and boards.
  • Proactively identify client needs, emerging trends, and opportunities for expanded engagement.
  • Collaborate with internal teams to align Press Ganey resources and solutions to client priorities.
  • Contribute to internal innovation efforts related to consulting methodologies, tools, and offerings.

Qualifications

• Bachelor’s degree from an accredited university (required).
• 10+ years of relevant experience in the healthcare industry.
• Experience in hospital‑based HR operations, including employee experience and workforce engagement initiatives.
• Demonstrated expertise in workforce engagement and employee experience data and methodology.
• Experience leading large-scale process improvement and implementation initiatives.
• Direct experience with healthcare consulting implementation strategies.
• Strong project management experience.
• Excellent analytical skills, including quantitative, qualitative, and conceptual analysis.
• Exceptional written, verbal, and presentation skills with the ability to influence stakeholders at all levels.
• Ability to travel up to 75%.

Preferred Qualifications

• Prior management or strategy consulting experience.
• Experience with patient experience improvement initiatives.
• Master’s degree preferred.
• Educational background in business administration, health policy or administration, finance, or a clinical discipline (RN, MD, APP, PharmD).

Work Arrangement

This position is remote/work-from-home and open to candidates located anywhere within the United States. Travel to client sites is required.

Additional Information

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

The expected base salary for this position ranges from $116,000 to $170,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained.