[Hiring] Senior Benefits Administration Services Analyst @Conduent

Role Description

As a Senior Benefits Administration Services Analyst, you will use deductive reasoning to solve problems.

Responsibilities

• Executing established benefits processes and seeks guidance from Sr. Analysts.
• Researching and responding to intermediate participant issues (i.e. eligibility, calculation errors, and service delivery).
• Triaging intermediate system issues to confirm adherence to requirements.
• Acting as the day-to-day operations client contact in order to resolve systems issues providing client feedback.
• Keeping the business continuity plan (BCP) updated and executes it as needed.
• Leading day-to-day functions and activities across department, including people management and operational subjects.
• Interfacing with external client contacts to resolve day-to-day benefit questions.
• Assisting in the overall department performance driving SLAs, adherence to metrics.
• Assisting in the management of staff through coaching, addressing people matters, identifying development needs.

Requirements

• Have a working knowledge of health and welfare and pension plans.
• Be able to use analytical knowledge in everyday job duties.
• Be able to communicate with clients.
• Be able to take responsibility for complex issues and provide effective solutions.
• Be able to exchange complex information and ideas effectively.

Benefits

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn, and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.