[Hiring] Senior Analyst, Recruiting Operations Support @CVS Health

Role Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Sr. Analyst, Recruitment Operations is the engine behind our Talent Acquisition (TA) engine. You will ensure the smooth and efficient functioning of the end-to-end recruiting lifecycle by bridging the gap between raw data and human strategy. This role is dedicated to analyzing recruitment processes, identifying friction points within the candidate funnel, and implementing data-driven strategies to enhance recruiter productivity and elevate the candidate experience. If you are a problem-solver who enjoys deconstructing complex workflows and using data to tell a story, this role is for you.

Roles and Responsibilities

• Funnel Analysis: Perform deep-dive analyses of the recruitment lifecycle—from initial lead generation to final hire—to pinpoint bottlenecks and drop-off points in the candidate journey.
• Recruiting KPIs & Analytics: Track and interpret key performance indicators (KPIs) such as Time-to-Fill, Offer Acceptance Rates, Cost-per-Hire, and Source of Hire to identify trends and opportunities for operational optimization.
• Process Optimization: Design and implement scalable process improvement initiatives that streamline recruiter workflows, reduce administrative burden, and increase overall hiring velocity.
• Data-Driven Insights: Analyze historical sourcing and hiring data to provide actionable insights that support budget allocation, headcount planning, and seasonal hiring surges.
• Reporting & Visibility: Build and maintain automated recruiting reports, real-time executive dashboards, and quarterly business review presentations to communicate pipeline health and hiring trends to TA leadership.
• Market Intelligence: Stay ahead of the curve by monitoring industry trends, emerging AI-sourcing technologies, and innovative TA best practices to ensure the organization remains a "destination employer."
• Continuous Improvement: Foster a culture of innovation within the recruiting team by piloting new tools, optimizing interview protocols, and championing the adoption of modern TA technology.
• Corrective Action & Brand Integrity: Audit the candidate experience regularly; identify areas of friction or bias and recommend corrective actions to strengthen brand reputation and improve conversion rates.

Qualifications

• Bachelor’s degree in Human Resources, Data Analytics, Business Administration, or a related field; or equivalent specialized training and professional experience.
• 3–5 years of progressive experience in Recruiting Operations, Talent Coordination, or People Analytics.
• High proficiency in managing Enterprise Applicant Tracking Systems (ATS) such as Workday Recruiting, Lever, or Greenhouse.
• Strong ability to translate complex data sets into clear, actionable hiring strategies and narrative-driven reports.
• Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables) and data visualization tools (e.g., Tableau, PowerBI, or Google Data Studio).

Requirements

• Process Improvement Certification: Lean Six Sigma, PMP, or equivalent project management certification.
• Strategic Sourcing Knowledge: Familiarity with CRM tools (e.g., Eightfold, Gem) and the integration of AI-driven sourcing technologies.
• Exceptional presentation skills with the ability to influence senior stakeholders and hiring managers through data storytelling.
• Proven track record of successfully leading team-wide transitions to new processes or software platforms.
• Understanding of global hiring regulations, EEO compliance, and data privacy standards (GDPR/CCPA) as they relate to recruitment.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.