[Hiring] Senior Analyst, Learning Technology @Diageo

Role Description

We are seeking a thorough and proactive Learning Operations Analyst to support the delivery and continuous improvement of our learning ecosystem. In this role, you will play a key part in delivering learning operations, handling learning platforms, and ensuring a smooth and engaging learner experience. You will work closely with stakeholders and senior team members to support learning initiatives, maintain data accuracy, and drive operational efficiency.

Top Accountabilities

• Provide 100% resolution to SNOW tickets within 48 hours of assignment.
• Collaborate with key stakeholders when there are any service issues or complaints which need to be resolved.
• Manage extended workers learning access, and learnings.
• Ensure customers receive the highest level of service and a great customer experience.
• Support extended workers SPOC's (Single Point Of Contacts) to manage users data, course assignments and completion reports.
• Work in an absolute compliant way in accordance with the Global IM&S (Information Management & Security) and PII (Personal Identifiable Information) Protection standards.
• Own and drive Team’s performance by achieving the Teams SLA’s and KPI’s in accordance with our performance promises.

Qualifications

• 2+ years of experience in a multinational, preferably service delivery environment.
• Minimum 6 months experience in LMS or other integrated LXP systems.
• Fluent English is a must - articulate with excellent verbal and written communication skills.
• Ability to work remotely without any impact on delivery.
• Basic MS Excel and PowerPoint knowledge is a must.

Flexible Working Options

• Depending on market needs.

Diversity Statement

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We accept diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, approaches, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you bring together this information when you submit your application.

Worker Type

• Regular

Primary Location

• Bangalore Karle Town SEZ

Job Posting Start Date

• 2026-05-26