[Hiring] Referrals and Placements Manager @Making Space

Role Description

We are seeking an experienced Referrals and Placements Manager to join our team. The role is home based with the expectation to travel to head office (based in Warrington, WA2 7JB) and relevant services.

Hours: 39 hours weekly

Salary: £48,740 per annum

As the Referrals and Placements Manager, you'll lead and coordinate the end-to-end placement, referral and assessment process across Making Space services within our regulated and supported living divisions. You’ll be a key interface with Local Authorities, Integrated Care Systems (ICS) and commissioners, ensuring safe, timely and well-informed placement decisions while supporting services to maximise occupancy and reduce hard-to-fill beds.

• Be the single point of access for referrals and manage the process from enquiry to placement decision.
• Coordinate assessments and chair the Assessment & Allocations Panel, producing clear recommendations for Service Managers.
• Build strong relationships with Local Authorities, ICS partners and commissioners, and negotiate placements, rates and bespoke care packages.
• Drive performance against occupancy, void reduction and income targets, using insight to improve pathways and tackle hard-to-fill beds.

Qualifications

• Significant experience in placements, referrals, assessments or commissioning within health and social care.
• Strong understanding of Local Authority and ICS commissioning processes.
• Excellent communication, influencing and analytical skills.
• Prepared to work flexibly and travel throughout the UK, including occasional overnight stays and some evening/weekend work.

Benefits

• Stream – Access up to 30% of your wages as you earn.
• Electric Car Scheme (subject to salary sacrifice & National Minimum Wage regulations).
• Lifestyle benefits through Bravo Benefits and Health service discounts.
• Holidays: 25 days plus bank holidays subject to contract.
• Double time pay for Xmas day, Boxing Day and New Year’s Day.
• Ability to buy and sell up to 2 weeks holiday – statutory limits apply.
• Access to our library of learning through our e-portal.
• Investment in qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development.
• Career progression opportunities; at least half of our senior posts are filled internally through promotion.
• Travel schemes including cycle to work, car maintenance and 45p per mile travel expenses.
• Colleague engagement hub with monthly and annual colleague awards.
• Pension Scheme: 3% employer contribution as a minimum.
• Paid Sick leave.