[Hiring] Recruiter @Somewhere

Role Description

The Recruiter is responsible for driving the full talent acquisition lifecycle—recruiting, screening, interviewing, clearing, and onboarding top-tier CAREGivers for our home care operations. In this role, you will be the primary driver behind our caregiver talent pipeline, ensuring we recruit, train, and retain a staff of compassionate, high-quality caregivers who deliver exceptional care to elderly clients. You will manage high-volume candidate outreach, conduct competency-based interviews via phone/video, clear background checks, and maintain engaging pre-orientation communication.

High-Payoff Activities (Core Focus Areas)

• Pipeline Ownership: Take full ownership of clearing the applicant tracking system (ATS) candidate pipeline daily by 3:00 PM EST.
• Candidate Outreach Speed: Contact all new applicants within hours of submission to schedule interviews within 1–2 business days.
• Volume Interviewing: Conduct an average of 7+ thorough candidate interviews weekly using structured, competency-based questions.
• Orientation Yield: Coordinate and confirm attendance to ensure a minimum of 9–10 cleared new hires attend each scheduled Orientation batch.
• Candidate Processing Speed: Ensure all applicant files, background checks, and reference checks are completed within 10 business days.
• Culture & Engagement: Create a warm, hospitable, and welcoming virtual environment for all applicants and new hires.

Key Responsibilities & Performance Metrics

• Applicant Triage & Interviewing:
  • Answer all employment inquiries in a friendly, professional, and knowledgeable manner.
  • Follow strict outreach cadences: Applicants submitting inquiries before 3:00 PM must be called by 4:30 PM the same day; inquiries after 3:00 PM must be contacted by 12:00 PM the next business day.
  • Schedule qualified candidates for interviews within the same day or maximum 2 business days out.
  • Conduct structured, competency-based virtual interviews to evaluate candidate empathy, reliability, and caregiving aptitude.
  • Maintain complete candidate records, interview notes, and status updates within the ATS within 24 hours.
• Background Vetting, Compliance & Pre-Orientation:
  • Initiate and review comprehensive criminal background checks, motor vehicle records, and drug screen results according to healthcare regulatory standards.
  • Conduct thorough character and professional reference checks for all prospective hires.
  • Issue appropriate adverse action and FCRA compliance communications when applicants do not meet hiring criteria.
  • Ensure all compliance documentation (Checklists, Assignment Scenarios, Applicant Requirements) is accurate and complete.
  • Maintain ongoing engagement with cleared candidates, confirming orientation attendance by Wednesday of the week prior to orientation.
  • Provide scheduled attendee lists and availability profiles to the Scheduling/Staffing Department.
• New Hire Onboarding & Ongoing Engagement:
  • Build trust during orientation and first-week engagement with new CAREGivers.
  • Enter accurate, complete CAREGiver profile records into the operating system on Day 1 of Orientation.
  • Promptly respond to CAREGiver inquiries and requests within 3 business hours.
  • Maintain a re-engagement list of former CAREGivers who left on good terms, reaching out semi-annually regarding potential return opportunities.
  • Research new digital job boards, community referral sources, and virtual job fairs to expand candidate sourcing.
• General Administrative & Client Care Support:
  • Answer incoming calls in a warm, professional, and knowledgeable manner, routing calls to appropriate team members.
  • Field new client inquiries when needed, log detailed notes in the CRM, and coordinate scheduling with Care Consultants.
  • Follow the firm outreach protocol: "VET" (Voicemail, Email, Text) whenever reaching out to candidates, caregivers, or clients.
  • Participate in weekly accountability, HR, and team alignment meetings.

Key Workplace Competencies

• Delivering Results: Takes personal responsibility for achieving outcomes; self-motivated, dependable, and organized with established deadlines.
• Customer Service & Empathy: Treats both external clients (seniors/families) and internal clients (CAREGivers) with high care, discretion, and responsiveness.
• Interpersonal Communication: Communicates clearly, persuasively, and empathetically across phone, email, text, and video channels.
• Decisive Judgment: Makes sound hiring and vetting decisions confidently after evaluating background checks, candidate responses, and compliance standards.

Qualifications

• 2+ years of experience in recruitment, talent acquisition, HR coordination, or high-volume candidate screening (experience in home care, senior care, healthcare, or service industries is strongly preferred).
• Exceptional written and spoken English skills with a warm, articulate, and professional phone/video presence.
• Strong proficiency with ATS platforms (e.g., ApplicantStack, JazzHR, Indeed), CRMs, Google Workspace, and Microsoft Office (Word, Excel, Outlook).
• Dedicated, quiet home office, high-speed fiber internet, noise-canceling headset, and reliable power backup (UPS/Inverter required).

Preferred

• Prior experience recruiting for U.S.-based home care, healthcare, or senior living organizations.
• Familiarity with U.S. background check procedures, FCRA guidelines, and healthcare onboarding compliance.