[Hiring] Recruiter @Crescendo.ai

Role Description

We are looking for a driven and resourceful EMEA Recruiter to join Crescendo's global Talent Acquisition team. Based in Bucharest or London, you will own full-cycle recruiting for our EMEA markets: primarily Romania and South Africa; sourcing and hiring top talent for BPO and customer experience roles across both high-volume and specialized pipelines.

• Manage the full recruitment lifecycle: from job posting and sourcing through screening, interview coordination, offer, and close, primarily for BPO and CX roles in Romania and South Africa.
• Partner with our global sourcing team and regional hiring managers to develop and execute top-of-funnel strategies tailored to EMEA markets.
• Craft compelling, localized candidate outreach and job content that resonates with talent in your region.
• Serve as the primary point of contact for candidates throughout the hiring process, ensuring an outstanding and professional candidate experience at every stage.
• Coordinate interviews across multiple time zones and stakeholder groups, gathering timely feedback and keeping candidates informed.
• Proactively identify sourcing channels, job boards, and community networks that are most effective for your target markets.
• Draft and refine job descriptions in partnership with TA leadership and hiring managers.
• Track and report on key funnel metrics; use data to identify bottlenecks and propose improvements.
• Stay current on hiring trends, candidate expectations, and compensation benchmarks in Romania, South Africa, and across the broader EMEA region.
• Continuously seek ways to improve processes and reduce time-to-fill without compromising quality.
• Maintain accurate, up-to-date candidate records and pipeline data in our applicant tracking system.
• Represent Crescendo at virtual or in-person hiring events, job fairs, and networking opportunities as needed.
• Collaborate effectively with TA colleagues in Honduras and the Philippines, contributing to team-wide projects and initiatives.
• Flex to support US or Honduras hiring pipelines during periods of lower regional demand, as well as corporate or executive searches when assigned.

Qualifications

• 2+ years of full-cycle recruiting experience, with demonstrated success managing candidates from initial outreach through offer acceptance.
• Strong sourcing skills, including experience building pipelines through proactive outreach rather than relying solely on inbound applicants.
• Excellent English communication skills: written and verbal, with the ability to represent Crescendo professionally to candidates and stakeholders alike.
• Proven ability to manage multiple open roles simultaneously with strong attention to detail and organizational discipline.
• Experience working with an applicant tracking system and comfort using technology to manage workflow and reporting.
• High level of self-direction and the ability to operate autonomously within a remote, globally distributed team.
• A data-informed mindset: comfortable tracking funnel metrics, identifying trends, and reporting progress to stakeholders.
• Strong sense of urgency and adaptability: you thrive in fast-moving environments and know how to prioritize effectively under pressure.

Requirements

• Familiarity with AI product suites, automation technologies, and AI-native workflows.
• Previous exposure to corporate or executive recruiting (GTM/Sales, Technical roles, Director-level, C-Suite).
• Conversational or professional proficiency in French or German, a significant advantage given our multilingual hiring needs across EMEA.
• Familiarity with employment law, labor regulations, or hiring compliance standards in Romania, South Africa, or other EMEA markets.
• Experience recruiting for BPO, customer experience, or outsourcing environments.
• Previous exposure to corporate or executive recruiting (Account Executives, Director-level, C-Suite).

Benefits

• Be part of a people-first, values-driven organization.
• Work with innovative global partners and diverse teams.
• Competitive base salary.
• Generous paid time off.
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees.
• Access to free posture-based fitness workouts from home.
• Training and professional development opportunities.