[Hiring] Provider Onboarding Coordinator @Sailor Health

Role Description

We’re hiring a full-time remote Provider Onboarding Coordinator (Credentialing) to support onboarding aspects of provider credentialing at Sailor Health. You will own end-to-end coordination of provider enrollments & systems access, maintain accurate CAQH profiles, establish SOPs, and monitor credentialing timelines. You’ll join as part of the Provider Onboarding team and work cross-functionally with Credentialing and Payer teams to ensure Sailor’s provider network is compliant, current, and optimized for success.

Your Key Responsibilities

• Manage provider system enrollments:
  • Coordinate with providers to ensure they complete required Medicare enrollment actions, connect to the appropriate profiles and systems, and sign applications and other documents on time.
• Maintain provider data:
  • Keep CAQH profiles complete, accurate, and up to date, ensuring provider credentials, licenses, and practice information are properly maintained.
• Support providers:
  • Serve as a primary credentialing point of contact for providers, answering questions, communicating required actions, and following up on outstanding items.
• Monitor enrollment requirements:
  • Track provider actions, signature requests, correction requests, notices, deadlines, and other outstanding requirements to keep Medicare enrollment moving forward.
• Collaborate across teams:
  • Partner with internal stakeholders, including Credentialing and RCM Support, to align priorities, communicate progress, and resolve credentialing and enrollment blockers.
• Develop and maintain SOPs:
  • Build, document, and continuously improve standard operating procedures for credentialing workflows and ensure they are incorporated into day-to-day operations.

Qualifications

• Extremely organized, with airtight follow-through.
• Proactive, and comfortable with ambiguity.
• Sound judgment on urgency and ownership.
• Warm, empathetic communicator.

Benefits

• Mission with impact: Help bring life-changing care to a population that’s too often overlooked.
• Remote-first team: Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
• Growth and ownership: Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
• Make someone’s day – every day: Your work helps older adults and their families feel seen, supported, and cared for.