[Hiring] Program Support Coordinator @InGenesis

Role Description

We are seeking a highly organized and proactive Program Support Coordinator to join our team and support a dynamic client account. In this role, you will serve as a key operational support partner, assisting with onboarding, workforce coordination, scheduling, timekeeping, compliance tracking, reporting, and employee support activities. Working closely with the Clinical Operations Manager, you will help create a positive employee experience while supporting day-to-day operational needs across the region. This is a fully remote position that is open exclusively to candidates residing in the West Coast region of the United States.

What You'll Do

• Operational & Program Support
  • Serve as the primary liaison between the Clinical Operations Manager and internal headquarters teams for assigned accounts.
  • Collaborate with operational leadership to ensure support activities align with client expectations and program goals.
  • Conduct site visits as needed to address compliance concerns, resolve workforce issues, deliver materials, and troubleshoot equipment.
  • Support special projects, operational initiatives, and other business needs as assigned.
• Onboarding, Timekeeping & Compliance
  • Coordinate and facilitate employee onboarding and orientation activities, including scheduling, documentation, and training requirements.
  • Manage onboarding and offboarding processes, including ticket creation and worker badge administration.
  • Serve as the primary point of contact for timekeeping and payroll-related inquiries.
  • Create and maintain employee schedules within web-based workforce management systems.
  • Monitor timesheets for accuracy and address attendance or compliance concerns promptly.
  • Track employee onboarding, credentialing, documentation, and training compliance throughout employment.
• HR & Employee Relations
  • Support managers and leadership by providing administrative and coordination assistance related to employment policies, onboarding, and employee experience initiatives.
  • Assist with documentation, tracking, and coordination of employee relations and compliance matters under the direction of HR and operational leadership.
  • Assist managers with coaching conversations, performance improvement plans, corrective actions, and employee separations.
  • Provide coaching and guidance to frontline staff and team members as needed.
• Reporting, VMS & Administrative Support
  • Manage worker-related activities within Vendor Management Systems (VMS), including troubleshooting and support.
  • Monitor and maintain VMS performance metrics and service-level expectations.
  • Create and distribute weekly and monthly reports, including workforce summaries, onboarding metrics, staffing updates, and timecard reports.
  • Review employee expense reports and ensure compliance with company travel and reimbursement policies.
  • Assist with recruiting and staffing efforts to support client workforce needs.
• Additional Responsibilities
  • Support HR coordination efforts with headquarters leadership.
  • Provide guidance and oversight to support staff as assigned.
  • Perform additional duties as needed to support operational excellence and client satisfaction.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 2+ years of experience in a VMS support, workforce coordination, HR support, or related operations role.
• 2+ years of customer service experience.
• Strong proficiency with Microsoft Office Suite and web-based workforce management systems.
• Exceptional organizational, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Ability to handle confidential and sensitive information with discretion.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field (preferred).
• 2+ years of Human Resources experience with a focus on employee relations (preferred).
• Experience supporting onboarding, compliance tracking, workforce scheduling, and HR coordination (preferred).
• Leadership or employee management experience (preferred).
• Professional HR certification such as SHRM-CP, SHRM-SCP, PHR, SPHR, or PHRca (preferred).
• Ability to work independently, manage time effectively, and meet deadlines in a fully remote environment (additional qualification).
• Strong written and verbal communication skills using phone, email, and virtual collaboration tools (additional qualification).
• Detailed-oriented and reliable, with a commitment to accuracy, confidentiality, and quality standards (additional qualification).

Physical Requirements

• Frequent use of computers and office equipment.
• Ability to file and retrieve documents and records.
• May require standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending throughout the workday.

Benefits

• Opportunity to make a direct impact on employee experience, operational excellence, and client success while working remotely with a collaborative and supportive team.

Company Description

With decades of experience, InGenesis has grown into one of North America’s most trusted Healthcare Services Firms, which includes comprehensive health and workforce solutions. As the industry landscape shifts with new challenges in patient care, quality and compliance requirements, workforce retention, and operational efficiencies, we deliver strategic, data-driven solutions that include redefining workforce management and clinical service delivery.