[Hiring] Program Manager, HRIS @Rakuten Symphony

Role Description

The Program Manager, HRIS, serves as the primary liaison among HR, HRIS, COEs, and IT, supporting the Global Human Resources Organization in developing and deploying world-class HRIS tools and solutions. This role is responsible for identifying, evaluating, developing, and implementing system solutions that align with global HR strategies and business requirements.

• Lead and manage HRIS projects from inception to completion, ensuring alignment with business objectives and timely delivery.
• Gather and translate functional requirements into detailed specifications and project plans.
• Collaborate with HR leadership to define program requirements, prepare business cases, and communicate needs to the HRIS organization.
• Identify and evaluate alternative solutions based on best practices and application functionality.
• Anticipate and resolve issues, recommending courses of action consistent with business and functional requirements.
• Act as a global liaison between HR, COEs, HRIS, and IT teams, effectively communicating technical information to non-technical audiences.
• Develop and deliver change management support for HRIS initiatives.
• Maintain the HRIS tools and technology roadmap to support global HR operations.
• Coordinate the annual HR program calendar and related events.
• Develop project scope documents and plans, including cost-benefit analysis, schedules, risk assessments, and ROI calculations.
• Assist in the development of Requests for Proposals (RFPs).
• Define project team roles, reporting structures, and training requirements.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 8+ years of experience developing project charters, plans, and programs for HR, Payroll, and HRIS.
• 4+ years of experience managing complex HR projects to successful completion.
• 3+ years of HR experience in areas such as Compensation, Benefits, Communications, Training, or Recruitment.
• Strong written and verbal communication skills, with the ability to collaborate and influence across functions and levels.
• Ability to work effectively in a global environment.
• PMP (Project Management Professional) certification.
• Experience supporting both HR and HRIS systems, ideally Workday.

Competencies

• Communicates ideas and information clearly and accurately.
• Proactively addresses and resolves concerns with tact and professionalism.
• Takes ownership of requests and determines the best path forward.
• Recognizes when processes are not working and implements necessary changes.
• Demonstrates respect for diverse perspectives and actively seeks to understand others’ viewpoints.
• Builds and maintains effective relationships and networks across the organization.
• Applies analytical and creative thinking to identify opportunities and solve problems.