[Hiring] Portuguese Payroll Delivery Senior Associate @Strada

Role Description

To contribute and support the team responsible for the execution of payroll and post-payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required.

• Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs.
• Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs.
• Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks.
• Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities.
• Ensure Tickets and Calls are responded within SLA timescales and to a high standard.
• Support System Maintenance Testing.
• Liaise and transact with Third Parties.
• SOC Controls completed on time and with the necessary evidences.
• Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence.
• Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice.
• Maintenance of DWIs to ensure processes are up to date and reflective of the service.
• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.
• Highlight to Service Manager any deviations from the standard scope of service.
• Ability to recognize and deal appropriately with sensitive and confidential information.
• Time Recording to be completed accurately and on time.
• STRADA Security Standards are adhered and followed.
• Contribute to team meetings and raise any issues immediately to your Service Manager.
• Ensure you are up to date with all STRADA HR announcements and communications.
• Build good relationships with all lines of businesses where appropriate.
• Update internal stakeholders, when needed, in a timely and accurate way.
• Participates in projects and activities as needed and assigned.

Qualifications

• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint.
• Flexibility to support a global and fast paced environment.
• Attention to detail.
• Excellent written and verbal skills.
• Self-motivated and a willingness to learn.
• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures.

Requirements

• BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience.
• 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.
• HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred.

Benefits

• Health coverage.
• Wellbeing programs.
• Paid leave (vacation, sick, parental).
• Retirement plans.
• Learning opportunities.
• And more.