[Hiring] Personnel Investigations Supervisor @State of Washington

Role Description

This home-based (remote) position is open to Washington residents and those living in Oregon and Idaho only.

The Department of Health works to protect and improve the health of all people in Washington State, and the Office of People Services keeps that mission running by taking care of the people who deliver it. As the Personnel Investigations Supervisor, you'll lead a small, dedicated investigations team within Employee & Labor Relations while carrying your own active investigative caseload.

Reporting to the Employee & Labor Relations Manager, you'll partner with appointing authorities, managers, HR Business Partners, exclusive bargaining representatives, employees, the Assistant Attorney General, and other partners to conduct complex, sensitive personnel investigations. You'll also own the unit's investigation processes and procedures, keeping them current and knowing when to bring the right issues forward for guidance.

It's a role built for someone who can move seamlessly between hands-on casework and steady, supportive leadership, protecting the integrity of DOH's workplaces so the agency can stay focused on protecting the health of Washington State.

Key Responsibilities

• Leading the Investigations Team
  • Supervise, coach, and mentor investigative staff, and lead recruitment and hiring recommendations for the team.
  • Develop staff performance and development plans, assess progress against expectations, and provide ongoing feedback and coaching.
  • Assign and review staff work, support workload prioritization, and provide training and development.
  • Advise staff on scoping investigations, building investigation plans, drafting interview questions, and applying investigative techniques and report writing.
  • Review staff investigations and provide input, edits, and recommendations.
  • Develop and maintain the team's investigation processes, procedures, and workflows to reflect current law, policy, and collective bargaining agreements.
  • Track investigations and manage performance metrics such as time to completion and active/closed caseloads.
  • Develop, prepare, and deliver investigation training for OPS staff and agency managers and supervisors.
  • Complete special projects and assignments, including meetings and training and development activities.
• Conducting Personnel Investigations
  • Independently conduct complex to highly complex, high-risk personnel investigations into potential violations of policy, collective bargaining agreements, rules, laws, or standards of conduct.
  • Review reported concerns and conduct intake assessments to determine whether an investigation is warranted and define its scope.
  • Build investigation plans, including who to interview, what evidence to gather, and how to sequence the work.
  • Collect and preserve evidence and conduct interviews using techniques that support clarity and reliable information.
  • Coordinate notifications and closures with respondents, witnesses, and complainants, and facilitate pre-briefs and debriefs with the Appointing Authority, Labor Relations, and program HR Consultants.
  • Write clear, thorough, legally defensible investigation reports, and testify in administrative or other proceedings when necessary.
  • Provide expert-level consultation on federal and state law, policy, civil service rules, and collective bargaining agreements related to employee investigations.
  • Analyze complex to highly complex employee relations issues and advise HR staff, managers, supervisors, and employees on complaint and investigative processes.
• Administering the Case Management System
  • Serve as primary administrator for the unit's Microsoft-based, internal case management system, including configuration, workflows, and access permissions.
  • Troubleshoot system issues and data errors, and update fields, forms, and templates as processes and policies change.
  • Train staff on proper system use and develop quick-reference guidance for consistent data entry.
  • Monitor data integrity and run periodic checks to support accurate HR analytics and reporting.

Qualifications

• Experience may have been gained through paid or unpaid activities.
• Option 1: Six (6) or more years of professional human resource experience, to include conducting personnel investigations in a public sector or organized labor setting.
• Option 2: A Bachelor's degree or higher in Business Administration, Human Resources, Social or Organizational Science, or a closely allied field; and three (3) or more years of professional human resource experience.
• Experience developing or maintaining investigation processes, procedures, and workflows.
• Experience developing and delivering training materials for HR staff, managers, or supervisors.
• Experience identifying opportunities to streamline complex business processes.
• Experience conducting or leading complex, sensitive investigations.
• Experience in communicating investigative findings, process guidance, and recommendations clearly.
• Experience managing multiple concurrent projects and competing priorities.
• Proficiency in Microsoft Excel, Word, PowerPoint, SharePoint, and Teams.
• Demonstrable knowledge and application of labor and employment laws.

Preferred Qualifications

• Extracting and compiling information from HR databases or case management systems.
• PHR, SPHR, SHR-CP, SHRM-SCP, or CLRP certification.
• Supervising investigative or other professional staff.
• Administering or configuring a case management or data-tracking system.
• Preparing investigation-related information or documentation.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Life and long-term disability insurance.
• Flexible spending and health savings accounts.
• Retirement plans.
• Paid holidays, vacation, and sick leave.
• Dependent care assistance and professional development opportunities.

Company Description

We're nearly 2,700 professionals across Washington working together to protect and improve community health. Guided by our values of Equity, Innovation, and Engagement, we address health disparities, respond to emerging challenges, and strengthen systems that support resilience.

At DOH, we help reduce barriers, collaborate with diverse communities, and champion equitable health outcomes.