[Hiring] People Partner, Operations @Monzo

Role Description

We are growing our Customer Operations People Partner team and are looking to hire an experienced People Partner who is excited by our mission and goals. You will work side by side with our leaders across Customer Operations to design and deliver their people strategy and deliver excellent people experience in the areas you support. You will be bringing your know-how and wisdom to the team, coaching our Monzonauts to drive great outcomes.

You will be part of the Operations leadership team, but your home team will be the People Collective. Your home team will be a source of information, expertise, support and encouragement.

🔑 You’ll play a key role by...

• Working as a strategic and trusted partner to Directors across our Operations teams, creating and delivering against a people plan that enables Monzonauts to solve problems with empathy and pace to deliver effortless, uniquely Monzo experiences for Customers and Colleagues.
• Collaborating with Senior Leadership teams across Operations to drive high performance, engagement and healthy organisation design.
• Owning the people's life-cycle within your business area proactively iterating and improving your approach as you go.
• Collaborating with our Diversity Lead to drive measurable change in company level D&I goals within Tech & Business teams.
• Identifying and surfacing trends in data to improve organisational health and drive change through your stakeholders.
• Being responsible for supporting headcount management decisions, aligned for budget for the areas.
• Empowering and coaching managers to level up as leaders and be the best they can be.
• Helping teams develop strong diversity and inclusion practices.
• Working with the leads in People (Learning & Development, Reward, Talent, etc.) to define team specific requirements.
• Monitoring external trends to inform best practices internally.

Qualifications

• You have experience of building strong, trusting relationships with Directors level stakeholders.
• You have significant experience as a People Partner working with varied Operational business areas.
• Inclusion is at the forefront of your mind at all times.
• You can prioritise in a fast paced, high growth environment.
• You have designed, delivered and embedded new ways of doing things.
• You’re comfortable analysing data to make data based decisions.
• You have experience in things such as organisational design, employee relations, succession planning and talent development.

Benefits

• 💰 £57,000 - £75,000 ➕ Incentive Awards tied to your performance.
• ⏰ Flexible working hours and trust to work enough hours to do your job well, and at times that suit you and your team.
• 📚 £1,000 learning budget each year to use on books, training courses and conferences.
• 🏡 Set up to work from home; all employees are given Macbooks and for fully remote workers, extra support for your work-from-home setup.
• ➕ Plus lots more!