[Hiring] People Operations Manager @InMarket

Role Description

The Manager, People Operations serves as the operational and systems backbone of the People function during a defining moment of company growth and transformation. This role owns the core operational engine of People Ops, the design and implementation of scalable systems and automations, the strategic direction of our HR technology infrastructure, and the analytics and reporting that give leadership clear visibility into organizational health. The successful candidate brings disciplined execution, strong systems thinking, and genuine enthusiasm for applying AI tools to make HR operations more effective.

This role unlocks strategic capacity across the People function by elevating the operational work, allowing the broader team to focus on the strategic talent and business partner work that drives InMarket's continued growth.

Core Areas of Responsibility

• Operational Execution
  • Own day-to-day People Operations including onboarding, offboarding, immigration coordination, manager changes, audits, and documentation.
  • Maintain compliance with federal and state employment law, with attention to multi-state requirements.
  • Serve as the operational point of contact for employees and managers on People Ops questions.
• Systems and Automation Leadership
  • Operate as the power user across InMarket's HR technology stack, leading configuration, integration, and workflow design.
  • Identify, design, and implement automations that reduce manual workload and improve employee experience.
  • Apply AI tools as core working practice across documentation, communication, automation design, and decision support.
• HR Technology Strategy
  • Lead evaluation and optimization of our HR systems infrastructure.
  • Conduct due diligence on platforms, tools, and vendors, and build business cases for systems investments.
  • Partner with leadership to align HR technology decisions with broader business needs.
• Reporting and Analytics
  • Build and maintain executive-level dashboards covering headcount, retention, engagement, performance trends, recruiting metrics, and operational KPIs.
  • Synthesize people data into actionable insights and recommendations for leadership.
• Project and Program Management
  • Lead cross-functional People initiatives including engagement survey rollout, system migrations, and policy refreshes.
  • Oversee operational transitions and partner integrations as the business evolves.
  • Drive structured execution across stakeholders, timelines, and deliverables.
• HR Business Partner
  • Ability to quickly diagnose organizational issues using data driven insights to drive business and culture outcomes.
  • Partner with cross-functional teams to design and implement scalable programs for professional growth and organizational development.
  • Handle sensitive exits, investigations, and policy interpretation with professionalism and discretion.
  • Provide operational HR partnership to leaders on process, system, and policy questions.
  • Coordinate cross-functionally with IT, Finance, Legal, Talent Acquisition, and Benefits to ensure alignment across people-related systems.
• Change Agent
  • Drive change efforts, process improvement, system evaluation and implementations as needed.
  • High degree of comfort with leading change efforts, partnering with cross functional stakeholders and flawless execution.

Impact and Success Indicators

Where you'll make an impact in the first 90 days:

• Achieved fluency across InMarket's full HR technology stack and become the team's go-to systems resource.
• Identified the top operational inefficiencies and presented a prioritized improvement roadmap.
• Stabilized day-to-day operational execution across onboarding, offboarding, and system administration.
• Established a working rhythm and clear handoffs with peers across the People team.
• Begun applying AI tools to specific operational workflows, with documented examples of efficiency gains.

Where you'll make an impact in the first year:

• Delivered measurable reductions in manual operational workload through implemented automations.
• Built and launched executive-level dashboards providing real-time visibility into key people metrics.
• Led successful execution of major operational initiatives and partner transitions.
• Delivered a strategic recommendation on HR technology evolution, including business case and implementation roadmap.
• Established InMarket's People Operations function as a model of modern, AI-enabled, technology-forward HR practice.
• Successfully lead one or more company wide People or Talent initiative.

Qualifications

• Demonstrated track record building scalable HR Operations infrastructure in fast-paced or high-growth environments.
• Power-user fluency across HRIS platforms, with experience evaluating, implementing, and optimizing systems.
• Working command of AI productivity tools applied to HR operations, with specific examples of shipped work.
• Proven experience designing and implementing workflow automations that reduced manual effort.
• Strong analytical capability, including dashboard development, data synthesis, and translation of findings into executive-ready recommendations.
• Working knowledge of immigration processes including H-1B, OPT, and green card sponsorship coordination.
• Strong understanding of federal and California employment law, with multi-state experience strongly preferred.
• Experience handling employee relations matters including investigations and sensitive exits with discretion and sound judgment.
• Strong project management orientation with experience leading cross-functional initiatives.
• Comfort operating in environments of significant change and evolution.
• Collaborative working style with the ability to engage stakeholders across functions.
• Curiosity about emerging technology and a self-directed interest in exploring how AI can improve HR practice.

Nice-to-have

• Experience implementing or optimizing AI-enabled HR workflows.
• Familiarity with workflow automation tools.
• Experience evaluating or implementing modern HRIS platforms.
• Background spanning both mid-size and high-growth scaling environments.
• SHRM-SCP, HRCI, or equivalent certification.
• Prior experience in adtech, SaaS, or technology.

Benefits

• Competitive salary, stock options, flexible vacation.
• Medical, Dental and Flexible Spending Account (FSA).
• Company Matched 401(k).
• Unlimited PTO (Within reason).
• Talented co-workers and management.
• Agile Development Program (For continued learning/professional development).
• Paid Parental Leave.
• For candidates in California, Colorado, and New York City, Illinois, Minnesota, New Jersey, Vermont, Washington and Massachusetts, the Targeted Base Salary Range for this role is $130,000 to $140,000. This role is also eligible for an 8% bonus based on achievement of company goals.