[Hiring] People Operations Generalist - Director @Third Plateau

Role Description

The People Operations Generalist (Director) plays a vital role in ensuring a smooth, inclusive, and people-centered employee experience at Third Plateau. This is a highly execution-focused individual contributor role responsible for owning and delivering core People Operations processes. This role manages day-to-day HR operations, supports employee relations, and coordinates closely with managers and staff to ensure a positive and compliant workplace environment.

Payroll, Benefits & Retirement Administration

• Manage semi-monthly payroll, including onboarding, terminations, leave, deductions, and reporting.
• Ensure payroll accuracy, resolve issues, and maintain integration with finance systems and external providers.
• Partner with payroll provider on tax filings, reconciliations, and multi-state compliance.
• Administer employee benefits, including open enrollment, invoicing, and ongoing changes.
• Conduct benefits analysis and recommend enhancements based on employee feedback and market trends.
• Manage 401(k) administration, including timely contributions, eligibility tracking, and employee support.

Employee Lifecycle & Performance Management

• Provide guidance and oversight to staff executing end-to-end logistics for onboarding that includes benefits enrollment, background checks, and 401(k) setup.
• Partner with hiring managers to develop personalized onboarding plans.
• Manage offboarding activities, including transitions, exit interviews, and feedback synthesis.
• Administer the annual performance review cycle, including Lattice configuration and administration.
• Support performance management processes by preparing materials and facilitating execution.

HR Operations & HR Team Partnership

• Maintain and improve People Operations systems, ensuring accuracy and efficiency.
• Audit and update SOPs to align with compliance requirements and organizational needs.
• Serve as a primary HR partner to assigned teams, proactively addressing employee relations matters related to workplace issues, conflict, or performance.
• Coach managers on navigating employee concerns, providing guidance on appropriate approaches, documentation, and alignment with firm practices.
• Facilitate resolution of employee relations issues, including more complex or sensitive situations, escalating to senior HR leadership when appropriate.

Recruitment & Talent Development

• Lead oversight of full-cycle recruitment, ensuring strong alignment with hiring managers on role definition and job postings.
• Facilitate debrief sessions, and coordinate with hiring managers to select final candidates.
• Maintain job descriptions and skill frameworks to support internal mobility and growth.
• Support the design and execution of development and training programs aligned with organizational goals.

HRIS & Data Management

• Oversee HR systems (Paylocity, Lattice, Lever, Ethena) ensuring data integrity and system optimization.
• Drive automation and process improvements to enhance user experience and efficiency.
• Evaluate vendors and recommend opportunities to optimize or consolidate systems.
• Generate and analyze payroll, benefits, and performance reports to support leadership in making data-driven decisions.

Policy & Compliance Oversight

• Administer leave programs (FMLA, ADA, parental, and medical), providing clear guidance to employees and managers on leave processes and eligibility.
• Partner with leadership to update and maintain the employee handbook annually.
• Manage government filings, audits, and reporting (e.g., HCSO, OSHA, EEOC, Form 5500).
• Ensure compliance with federal, state, and local employment laws and training requirements.

Qualifications

• 9+ years of professional experience in Human Resources.
• Strong organizational skills and attention to detail, paired with the ability to be calm and focused when juggling multiple projects and deadlines.
• Proficient with technology with a proven ability to improve processes and systems to enable scalability.
• Comfort with Human Resources platforms (e.g., Paylocity, Lattice, Tilt, Ethena).
• Excellent skills in listening, writing, and oral communication.

Benefits

• Remote-First Approach.
• Flexible & Generous Time Off.
• 100% employer-paid options for medical, dental, and vision coverage for you, with employer contributions toward dependent coverage.
• Employer-paid short- and long-term disability and life insurance.
• Employer contribution of up to $850 to your Health Savings Account.
• Flexible Spending Accounts (FSA, DCFSA and Commuter).
• Initial home office stipend of $550, with $250 provided annually thereafter.
• $110/monthly cell phone and home internet stipend.
• 13 weeks paid parental and medical leave.
• Annual discretionary bonus based on both company performance and individual performance.
• Up to $500 annually to invest in your mental, emotional, and physical well-being.
• Access to curated learning opportunities and team-based growth experiences to support the professional development of our team.
• $110,000 - $130,000 a year.