[Hiring] People Operations & Experience Advisor @Infios

Role Description

Infios is seeking a People Operations & Experience Advisor who plays an important role in delivering day‑to‑day People & Culture support across North America. Based in Mexico, this role partners closely with HR Business Partners, leaders, and the Global People Operations team to ensure HR programs, policies, and processes are implemented consistently and effectively. The role supports employee lifecycle activities, employee relations, HR operations, benefits administration, and reporting while contributing to process improvements that enhance the employee experience.

• Serve as a primary People & Culture resource for employees and managers across the United States, Canada, and Mexico.
• Partner with HR business partners, managers, and employees to provide guidance on HR policies, programs, and best practices.
• Support the full employee lifecycle including onboarding, job changes, benefits administration, leave management, and offboarding.
• Provide guidance on employee relations matters and escalate complex issues when appropriate.
• Maintain accurate employee records and ensure HR systems and documentation remain compliant.
• Prepare HR reports and respond to ad‑hoc data and analytics requests from leaders and the P&C team.
• Support benefits administration including open enrollment, employee inquiries, and coordination with payroll and vendors.
• Coordinate with cross‑functional partners including Talent Acquisition, Payroll, and Talent & Performance teams.
• Contribute to People & Culture initiatives such as engagement surveys, goal programs, career development initiatives, and global projects.
• Identify opportunities to improve HR processes, workflows, and operational efficiency.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• 3+ years of experience in HR, People Operations, or HR Operations.
• Bilingual fluency in English and Spanish preferred to support global teams.
• Prior experience supporting employees and managers in the United States, Canada, and Mexico.
• Strong interpersonal and communication skills with the ability to build trust with employees and leaders.
• Experience working with HRIS systems (Workday experience preferred).
• Experience working with Payroll & Benefits systems (ADP Workforce Now experience preferred).
• Experience working with HR data, Excel reporting, and analytics.
• Ability to manage confidential information with discretion.
• Strong organizational, analytical, and problem‑solving skills.
• Experience supporting HR programs in a multinational or cross‑border environment preferred.

Benefits

• At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose.
• We meet you where you are to create the future you need.
• Equipping you with the tools and opportunities to build the future you envision.
• We believe the future is better when supply chains work better.
• We are an equal-opportunity employer and committed to inclusion in the workplace.
• We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued.