[Hiring] People Operations Business Partner @PriceLabs

Role Description

As a People Operations Business Partner, you will advocate for PriceLabs' culture and values, partnering with business leaders to build high-performing teams - ensuring all people decisions are grounded in data. You will be the connective tissue between People strategy and day-to-day execution, with a strong orientation toward leveraging AI and automation to make our people processes faster, smarter, and more scalable.

You will be essential in advancing a more diverse, accessible, equitable, and inclusive PriceLabs team through our onboarding, growth, engagement, retention, and inclusion practices across our remote, global team.

What You'll Do

• Onboarding & Offboarding
  • Own end-to-end onboarding — culture walkthroughs, asset/access provisioning, BGV in partnership with vendors.
  • Automate onboarding workflows (offer letters, welcome packs, Day 1 checklists) via AI tools and HRIS integrations. [Non-negotiable]
  • Manage offboarding end-to-end — exit interviews, knowledge transfer, system access revocation.
• People Partnering
  • Partner with leaders on people-related conflicts, decisions, and concerns.
  • SPOC for team queries on policies, culture, and HR processes.
  • Run periodic check-ins to gauge productivity, flag risks, and support retention.
  • Strategize and execute online and offline engagement activities end-to-end.
• Policy, Compliance & Documentation
  • Own all People Ops communications — templates, policies, announcements, handbook entries.
  • Vet HR-related paperwork and contracts; issue letters and documents within TATs.
  • Partner with leaders to build policies aligned to PriceLabs' vision and values.
• AI-Powered HR Operations
  • Identify and eliminate manual HR processes using AI and automation tools (Claude, Zapier, or similar). [Non-negotiable]
  • Build and maintain automated dashboards for headcount, attrition, engagement, and compliance. [Non-negotiable]
  • Default to automation-first when designing or inheriting any HR process.
• Retention, Performance & Vendor Management
  • Strategize and execute attrition reduction and retention programs.
  • Support performance review cycles — data aggregation, manager briefing docs, completion nudges.
  • Negotiate and manage vendor partnerships — insurance, BGV, POSH, legal, compliance, swag.
  • Coordinate payroll changes with Finance within agreed TATs; manage offsites and workations end-to-end.

Qualifications

• 5–7 years in People Operations or HRBP roles.
• Experience in a remote, global team of 200+ people preferred.
• Degree in HR, Psychology, Business, or a related field.
• Knowledge of labour laws and employee relations across geographies. [Preferred]

Requirements

• AI & Automation — Non-Negotiable
  • Active, practical usage of AI tools (Claude, ChatGPT, Gemini, Copilot, or similar) in day-to-day HR work.
  • Ability to build or commission automation workflows using Zapier, Apps Script, or HRIS-native tools.
  • Comfortable extracting and structuring HRIS/ATS data exports for reporting or AI-assisted processing.
  • Experience using AI for document generation, policy drafting, and communications at scale.
  • AI-powered dashboards or prompt engineering experience. [Preferred]
• Data & Spreadsheets — Non-Negotiable
  • Advanced Excel or Google Sheets — pivot tables, XLOOKUP, INDEX-MATCH, data validation.
  • Able to independently build people dashboards from raw HRIS/payroll exports.
  • Experience maintaining formula-driven HR master trackers (headcount, attrition, compensation, compliance).
  • Apps Script or Excel macros for automating spreadsheet tasks. [Preferred]
• Core Competencies
  • Outstanding written and verbal communication; close attention to detail.
  • Data-fluent — can analyze trends, interpret people metrics, and recommend action.
  • Empathetic and discreet with sensitive people matters; strong stakeholder management.
  • Self-starter who operates well with minimal guidance in a fast-moving environment.
• Tools
  • Advanced proficiency in Slack, Google Workspace, and/or Microsoft 365.
  • Hands-on experience with an HRIS (Zoho People, Freshteam, or similar).
  • Familiarity with global payroll/compliance tools (Deel, Remote, Justworks, or similar).

Benefits

• Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here )
• Work with a global team (19 countries and counting) of passionate individuals who accept open communication, empowerment, and a shared focus on customer success.
• We are a remote-first organisation and accept work from home as the norm.