[Hiring] People Governance and Accountability Senior Manager @Monzo

Role Description

We’re looking for a People Governance and Accountability Senior Manager to join us. This is an individual contributor role with meaningful scope. You’ll own operational delivery across our people governance and accountability frameworks, and continuously improve how they work over time, and partner with teams across Monzo to keep things clear, efficient and well controlled. You’ll report to the People Governance & Accountability Lead and work closely with two other team members.

🔑 You’ll play a key role by...

• Owning and coordinating the day-to-day operational delivery of people governance and accountability at Monzo.
• Helping turn complex regulatory requirements into practical, efficient and well-controlled processes that work at scale.
• Ensuring Monzo can operate confidently across people-related regulation, accountability regimes and broader governance requirements in multiple jurisdictions.
• Influencing and impacting across the People Collective and Monzo as a whole.

What you’ll be doing:

• Manage the day-to-day delivery of our accountability regimes (SMCR and IAF/SEAR).
• Run business-as-usual activities across fit and proper assessments, certification, accountability processes, governance documentation and regulatory reporting.
• Coordinate day-to-day work across the team, ensuring priorities are clear and delivery stays on track.
• Act as a trusted subject matter expert on accountability and people governance.
• Build and evolve our broader people governance framework.
• Identify and deliver improvements to processes, controls and tooling.
• Partner closely with teams across People, Legal, Compliance, Risk & Controls, Company Secretariat, our Board and the wider business.
• Support audit, assurance and regulatory engagement with high-quality evidence, papers, reporting and process management.
• Use data and insight to spot themes, identify risks, prioritise improvements and shape the team’s operational roadmap.
• Work closely with the People Governance & Accountability Lead on higher-risk issues, strategic changes and the continued evolution of our global frameworks.

What you’ll own:

• Operational ownership of people governance and accountability at Monzo.
• Continuous improvement of processes, controls and tooling.
• Cross-functional delivery with a wide range of stakeholders.
• Risk and judgement in supporting pragmatic decision-making.
• Insight and prioritisation using data, reporting and feedback.

Qualifications

• Strong experience in a regulated environment, ideally in governance, compliance, risk, or legal.
• Hands-on experience of SMCR in a UK dual-regulated (FCA/PRA) firm, and familiarity with IAF/SEAR or other accountability regimes.
• Ability to translate regulatory or policy requirements into clear, practical processes, training and guidance.
• Experience planning and leading projects from end to end.
• Collaborative and thoughtful in work, with strong communication skills.
• Comfortable building relationships with senior stakeholders.
• Ability to work independently and adapt to changing priorities.
• Enjoy building and improving ways of working.
• Use data and judgement together for pragmatic recommendations.
• Thrive in a fast-moving environment balancing control, pace and practicality.

Benefits

• 💰 c.£85,000 ➕ Incentive Awards tied to your performance.
• ⏰ Flexible working hours.
• 📚 £1,000 learning budget each year for books, training courses and conferences.
• 🏡 Work-from-home setup support.
• ➕ Plus lots more!

Company Description

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. Our product offering has grown significantly in the last 10 years in the UK. We offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards in the UK. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers!

At Monzo, we want governance to do more than keep us safe. It should be clear, practical and scalable. It should help us grow with confidence, and make accountability work well in real life.