[Hiring] People & Culture Business Partner @Crisis Text Line

Role Description

The Manager, People & Culture is a culture steward and trusted HR partner who helps build and sustain a workplace where every employee can do their best work in service of our mission. This role supports a positive and inclusive workplace environment, provides guidance to managers and employees, and serves as a trusted resource on employee relations, employee experience, performance management, and workplace practices.

This role plays a key part in strengthening employee engagement, manager effectiveness, organizational consistency, and employee experience across the full employee lifecycle. The Manager supports initiatives related to:

• Employee engagement
• Recognition
• Manager enablement
• ERG partnership
• Workplace culture

Reporting to the VP, People & Culture, this role partners closely with organizational leaders and the broader People & Culture team to support scalable, people-centered practices that strengthen organizational effectiveness, leadership capability, compliance, and workplace culture in a collaborative, fast-paced, mission-driven environment. This role does not currently have direct reports.

Success in this role includes building trusted relationships across the organization, supporting fair and consistent people practices, strengthening manager capability, and helping employees feel supported, valued, and connected to the mission.

Qualifications

• 6+ years of progressive HR experience, with at least 2 years focused on employee relations or HR business partner work.
• Demonstrated experience conducting workplace investigations and managing sensitive employee relations matters with sound judgment and discretion.
• Strong knowledge of federal and state employment laws and HR compliance requirements.
• Superior communication and relationship-building skills, including experience supporting internal communications and leadership coaching.
• Strong project management, organizational, and change management skills.
• Experience with HRIS and applicant tracking systems (e.g., TriNet, ADP, UKG, Greenhouse, Lever, or similar platforms).

Requirements

• Bachelor's degree or equivalent professional experience.
• PHR/SPHR or SHRM-CP/SHRM-SCP Certification.
• Experience training and facilitating workshops, preferred.
• Experience in nonprofit, healthcare, mental health, volunteer-driven settings, or volunteer experience.
• Experience supporting Employee Resource Groups (ERGs) or other employee-led groups, including programming, structure, and connection to organizational initiatives.
• Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

Benefits

• Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind.
• Employer-funded HSA contributions.
• Generous PTO, sick time, and 19 paid holidays with a winter break.
• 12 weeks of fully paid parental leave after 26 consecutive weeks of service.
• Monthly internet and mental health stipends.
• Annual Wellness Stipend.
• Home office and professional development stipends.
• 403(b) retirement plan with employer contribution.
• Sabbatical after 3 years of service.
• Benefits are for U.S.-based employees; international benefits may vary.