[Hiring] Payroll Support Advisor @OSV

Role Description

The Payroll Support Advisor will provide advanced technical and payroll processing support to Payroll Services teams, ensuring timely, accurate, and effective issue resolution within established SLAs. Responsibilities include:

• Provide expert, strategic support to internal and external partners by resolving complex inquiries, troubleshooting system and process issues, conducting in-depth research, and ensuring timely remediation and follow-up in alignment with established SLA commitments.
• Serve as a customer-facing escalation point as needed.
• Communicate best practices, emerging trends, root cause analysis insights, and resolution strategies through webinars, documentation, and targeted educational initiatives.
• Drive the resolution of known and recurring issues by partnering cross-functionally to increase visibility into common risks, questions, and system behaviors.
• Serve as a technical subject matter expert across payroll systems, processes, procedures, and regulatory compliance requirements.
• Ensure strict adherence to payroll laws, regulations, payment processing standards, and compliance controls.
• Support and drive special projects and strategic initiatives, including enterprise system upgrades and cross-functional process improvements.
• Analyze insights from completed casework to identify performance trends and provide data-driven feedback.
• Oversee enterprise onboarding programs by ensuring all onboarding materials are current and communicating changes to stakeholders.

Qualifications

• High School Diploma or equivalent required.
• 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting.
• Strong written and verbal communication skills.
• Proven ability to engage across corporate functions (Service, Professional Services, Product Management).
• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• 2-4 years of Workday Payroll experience preferred.
• Bachelor’s degree or equivalent experience preferred.
• Preferable Payroll Outsourcing Experience.
• Certified Payroll Professional.

Requirements

• Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues.
• Able to communicate complex concepts around specific aspects of scope and deliverables.
• Takes ownership of outcomes and follows through on commitments.
• Prioritizes tasks and manages time to meet deadlines.

Benefits

• Encouragement to learn and share ideas.
• Reward for innovative thinking, fresh perspectives, and creative collaboration.
• Values-based culture with upward mobility and professional development opportunities.